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Head-to-head · UCaaS Platforms

Avaya Cloud Office vs Sangoma Business Communications

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Avaya Cloud Office #4 in UCaaS Platforms 9.0/10 Paid ✓ 1 of 6 features Visit Avaya
Sangoma Business Communications #8 in UCaaS Platforms 8.6/10 Pricing on request ✓ 1 of 6 features Visit Sangoma

Avaya Cloud Office leads on 0 checks, Sangoma Business Communications on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Cloud Office · 9.0/10

Avaya Cloud Office scores higher on our rubric for ucaas platforms: 9.0 against 8.6 out of 10; our editors rank them #4 and #8.

Avaya Cloud Office is the better fit for businesses seeking an integrated cloud phone system. Sangoma Business Communications is the better fit for teams needing calling with queue and receptionist tools.

  • Avaya Cloud Office fits best

    Businesses seeking an integrated cloud phone system

  • Sangoma Business Communications fits best

    Teams needing calling with queue and receptionist tools

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Avaya Cloud Office 9.0/10 Visit ↗ Sangoma Business Communications 8.6/10 Visit ↗
At a glance
Editor score 9.0 8.6
Ranking #4 in UCaaS Platforms #8 in UCaaS Platforms
Best for Businesses seeking an integrated cloud phone system Teams needing calling with queue and receptionist tools
Pricing model Paid Paid
Starting price — Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Support Docs · 24/7 Docs · 24/7
Compliance SOC 2 HIPAA, PCI DSS
Integrations 300+ integrations 2 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Avaya Cloud Office 1/6 · Sangoma Business Communications 1/6
Video meetings Not checked yet ✓ (best)
PSTN calling Not checked yet Not checked yet
Team messaging Not checked yet Not checked yet
SMS/MMS Not checked yet Not checked yet
Auto attendant ✓ (best) Not checked yet
Call recording Not checked yet Not checked yet
Specs
Meeting participant limit Not checked yet Not checked yet
Our review
Pros
  • Combines calling, messaging, meetings, analytics, and collaboration
  • Offers custom call handling, auto-receptionist, and voicemail transcription
  • Supports 300+ integrations across major business platforms
  • Unlimited business calling plus SMS, messaging and HD video meetings
  • Queues, IVR, analytics and a receptionist dashboard support call handling
  • HIPAA and PCI DSS coverage with 24/7 support availability
Cons
  • No free plan; access requires a paid subscription
  • Advanced controls such as recording and SSO start at Premium
  • Plan capabilities are divided across four tiers
  • Pricing requires contacting sales for the monthly subscription
  • Named integrations are Microsoft Teams and Salesforce
  • Documentation is the listed support channel
Our verdict

Avaya Cloud Office is a cloud communications service for organizations that want business telephony, team messaging, video meetings, conferencing, analytics, and collaboration in one platform. It supports office, remote, and mobile workers…

Read the review →

Sangoma Business Communications is a hosted UCaaS platform combining business calling, messaging, video meetings and contact-center functions. It is designed for small businesses, mid-market organizations and enterprises, including…

Read the review →
  1. Avaya Cloud OfficeUCaaS Platforms 9.0Paid
  2. Sangoma Business CommunicationsUCaaS Platforms 8.6Pricing on request

Strengths and trade-offs

  • Avaya Cloud Office — where it wins

    • Combines calling, messaging, meetings, analytics, and collaboration
    • Offers custom call handling, auto-receptionist, and voicemail transcription
    • Supports 300+ integrations across major business platforms

    Where it doesn't

    • No free plan; access requires a paid subscription
    • Advanced controls such as recording and SSO start at Premium
    • Plan capabilities are divided across four tiers

  • Sangoma Business Communications — where it wins

    • Unlimited business calling plus SMS, messaging and HD video meetings
    • Queues, IVR, analytics and a receptionist dashboard support call handling
    • HIPAA and PCI DSS coverage with 24/7 support availability

    Where it doesn't

    • Pricing requires contacting sales for the monthly subscription
    • Named integrations are Microsoft Teams and Salesforce
    • Documentation is the listed support channel
  • Avaya Cloud Office9.0/10 · Paid

    An integrated cloud phone system spanning calling, collaboration, meetings, and analytics.

    Visit AvayaFull verdict →
  • Sangoma Business Communications8.6/10 · Pricing on request

    A cloud UCaaS suite for teams that need calling, queues and receptionist routing.

    Visit SangomaFull verdict →

More comparisons

All UCaaS platforms comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update