AlertOps vs incident.io

AlertOps9.4Visit incident.io8.7Visit

Higher score AlertOps #1 in On-Call Management Software 9.4/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit AlertOps

vs

incident.io #6 in On-Call Management Software 8.7/10 Free plan Free plan✓ 0 of 3 features Visit incident.io

• AlertOps fits best

  Full-featured teams seeking strong value

• incident.io fits best

  Slack- or Teams-centric incident teams

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Side by side

Feature	AlertOps 9.4/10 Visit ↗	incident.io 8.7/10 Visit ↗
At a glance
Editor score	9.4	8.7
Ranking	#1 in On-Call Management Software	#6 in On-Call Management Software
Best for	Full-featured teams seeking strong value	Slack- or Teams-centric incident teams
Pricing model	Free plan + paid	Free plan + paid
Starting price	$8/user/mo	—
Free plan	✓	✓
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Docs · 24/7	Community, Docs
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	SOC 2, GDPR
Integrations	200+ integrations	100+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features AlertOps 0/3 · incident.io 0/3
Schedule overrides	Not checked yet	Not checked yet
On-call handoffs	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Specs
Rotation types	Not checked yet	Not checked yet
Escalation steps	Not checked yet	Not checked yet
Alert channels	Not checked yet	Not checked yet
Our review
Pros	Free plan supports up to 5 users and 200+ integrations Scheduling, escalations, alert correlation, and response automation AI post-mortems, status pages, mobile apps, and ITSM synchronization	Incident response directly in Slack or Microsoft Teams Schedules, escalation paths, workflows, and status pages AI-assisted actions, updates, and post-incident follow-ups
Cons	Free and Standard plans limit teams to 5 and 10 users Live call routing and workflow automation start with Premium Status Hub availability varies by plan and may be an add-on	On-call is a separate add-on on Team and Pro Advanced dashboards and postmortems require Pro Enterprise pricing uses a custom proposal
Our verdict	AlertOps is an incident orchestration platform for IT operations, DevOps, and enterprise response teams. It ingests alerts from monitoring and ticketing systems, groups related events into incident records, routes incidents to on-call… Read the review →	incident.io is a software reliability and incident management platform for engineering, SRE, product, support, and operations teams. Its core experience centers on declaring and managing incidents in Slack or Microsoft Teams, with on-call… Read the review →

Strengths and trade-offs

• AlertOps — where it wins

  • Free plan supports up to 5 users and 200+ integrations
  • Scheduling, escalations, alert correlation, and response automation
  • AI post-mortems, status pages, mobile apps, and ITSM synchronization

  Where it doesn't

  • Free and Standard plans limit teams to 5 and 10 users
  • Live call routing and workflow automation start with Premium
  • Status Hub availability varies by plan and may be an add-on

• incident.io — where it wins

  • Incident response directly in Slack or Microsoft Teams
  • Schedules, escalation paths, workflows, and status pages
  • AI-assisted actions, updates, and post-incident follow-ups

  Where it doesn't

  • On-call is a separate add-on on Team and Pro
  • Advanced dashboards and postmortems require Pro
  • Enterprise pricing uses a custom proposal

• AlertOps9.4/10 · Free plan · 14-day trial

  A full-featured on-call platform with a free plan and broad incident-response coverage.

  Visit AlertOpsFull verdict →
• incident.io8.7/10 · Free plan

  A Slack- and Teams-centered incident platform with strong workflows and status tooling.

  Visit incident.ioFull verdict →