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If a Myntra refund is late, first record the order and return details, then ask Myntra to state the refund’s exact stage and provide a traceable reference. If Myntra says the refund was initiated or completed, give that reference to your bank, card issuer, wallet or UPI provider. Keep both case numbers, escalate in writing through Myntra’s grievance route, and use India’s National Consumer Helpline if the merchant and payment provider do not resolve the credit.
Do not assume that a “refund initiated” message means the money has reached your account. Initiation, payment-network processing and final credit are separate events.
Start with a complete refund record
Before contacting anyone, create one factual record. Screenshots are useful, but write the key values in a note so you can paste them into each case.
- Myntra order ID.
- Return, cancellation or refund request ID.
- Date the return was picked up, or the date cancellation was confirmed.
- Refund amount and currency.
- Original payment method (card, bank account, UPI, wallet or another method).
- The exact status shown by Myntra and the date it changed.
- Every Myntra chat, call or email ticket number.
- Any refund reference, RRN, ARN, bank trace number or equivalent reference supplied by Myntra.
- Your bank or payment-provider complaint number, if you have already opened a case.
Keep the invoice, pickup receipt, cancellation confirmation, refund message, bank statement and relevant emails or SMS together. A dated chronology makes it easier for support teams to identify whether the hold is at Myntra, the payment network or the receiving institution.
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Check what Myntra’s status actually means
Ask support to classify the transaction rather than accepting a broad statement such as “processed.” Request one of these specific states:
- Approved: Myntra has authorized the refund, but it may not yet have sent the payment instruction.
- Initiated: Myntra says it has submitted the refund to the original payment route. This is not proof that your bank or wallet has posted the credit.
- Completed: Myntra’s system records the transaction as sent or closed. You still need a traceable reference if the account is not credited.
- Failed: The payment route rejected or could not complete the refund. Ask what correction is required and how the money will be reissued.
- Reversed: A previously submitted transaction was returned or undone. Ask whether Myntra has started a replacement refund.
- Waiting for bank or payment-provider settlement: The merchant says the hand-off occurred, but final posting is outside Myntra’s system.
Ask for the date and time of the hand-off, the amount sent, the destination payment method and the reference that the receiving institution can search. If the status is unclear, ask support to answer in writing.
Use Myntra Help or Contact Us first
Myntra’s official contact instruction is to use its Help or Contact Us route for concerns. Open the order in the Myntra app or website, select the relevant return, cancellation or payment issue, and start a support case. Save the ticket number and the complete transcript or email confirmation.
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“Please confirm whether the refund for order [order ID] is approved, initiated, completed, failed, reversed or awaiting settlement. Please provide the refund reference/RRN/ARN or bank trace number, the submission date, the amount and the payment route used.”
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If the first response only repeats a generic timeline, reply with the missing fields. Ask for a written answer and a date by which the case will be updated. Do not open multiple conflicting tickets for the same transaction unless support instructs you to; duplicate cases can split the evidence.
Get the payment provider to trace the credit
When Myntra says the refund was initiated or completed, the next practical step is the institution that receives the funds. Give its support team the exact reference supplied by Myntra and ask for a transaction trace, not merely a balance check.
- Contact the card issuer, bank, wallet operator or UPI provider used for the original payment.
- State that this is an expected refund, not a new debit. Provide the amount, currency, transaction date, merchant name, original payment reference and Myntra’s refund reference.
- Ask whether the reference is visible in their inward-refund or settlement system, whether the credit was rejected or posted to another account, and whether additional time is required for reconciliation.
- Request a complaint or service-request number and the name of the channel used (app, phone, branch, email or chat).
- Send the result back to Myntra if the provider cannot locate the transaction, or ask the provider to re-check after Myntra confirms the reference format.
For a card, the issuer may search by an ARN or network reference. For a bank, wallet or UPI route, the provider may use a different transaction identifier. Do not assume that an RRN, ARN and bank trace number are interchangeable; ask which identifier the provider accepts.
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The indexed India Refund Policy page does not expose a clear India-specific deadline for money to reach a customer’s account and directs customers to Contact Us for concerns. Therefore, do not present a fixed India crediting deadline as a guaranteed Myntra promise.
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Myntra International’s FAQ says refunds are initiated within 24 hours after approval and are typically credited to the original payment method within 3–5 working days, depending on the bank or payment provider. That wording is for Myntra International and should not be used as an India guarantee.
A secondary India customer-care directory updated on 3 August 2026 says a refund will be initiated within five business days. It is not the indexed official India policy, so treat it as an escalation lead rather than a verified current commitment. If you cite it to support, ask Myntra to confirm whether the statement applies to your order and payment method.
Escalate through Myntra’s grievance route
If first-line support leaves the case open or will not provide a trace reference, send a written grievance escalation. A directory entry updated 3 August 2026 lists customergrievance@myntra.com and 080-40011450 (Monday–Friday, 9am–6pm) for the Senior Manager – CC – Escalation Desk. Verify the email address, telephone number and current designation on Myntra’s live Help or Grievance page before relying on them; directory details can change.
Use a subject that lets the escalation team sort the case:
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Subject: Delayed Myntra refund — Order [ID] — ₹[amount] — refund reference [reference]
Include the following in the message:
- Order ID and return or cancellation request ID.
- Pickup date or cancellation-confirmation date.
- Refund amount and original payment method.
- Every Myntra status message and ticket number.
- Refund reference, RRN, ARN or equivalent, if supplied.
- Bank or payment-provider complaint number and its response.
- A dated chronology of contacts and promised updates.
- Screenshots, invoice, pickup proof and relevant emails or SMS.
- A specific request: confirm the refund state, release or trace the funds, and provide a written response.
Send attachments that show the transaction without exposing unnecessary personal data. Never include a card PIN, CVV, password or one-time password. A legitimate support agent should not need those credentials to trace a refund.
Use the National Consumer Helpline when private escalation fails
If Myntra and the payment provider do not resolve the matter, file a complaint with India’s National Consumer Helpline (NCH). The Government of India’s NCH 2.0 service accepts complaints through its website, the NCH app and UMANG, by WhatsApp at +91 8800001915, or by calling 1915. The telephone service is listed as available from 8am to 8pm.
- Choose one NCH channel and submit a clear statement of the transaction.
- Identify Myntra as the merchant and name the bank, card issuer, wallet or UPI provider involved.
- Enter the order ID, amount, dates, status, Myntra ticket numbers and payment-provider complaint number.
- Attach the chronology and supporting documents requested by the portal or app.
- Save the NCH docket or complaint number and use the tracking facility to monitor replies.
NCH provides a documented consumer-grievance route; it does not replace the bank’s transaction-trace process. Continue responding to both parties if they request clarification.
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Choose the next route by control and evidence
| Route | Who controls the next action | Reference to obtain | Record and availability |
|---|---|---|---|
| Myntra Help or Contact Us | Myntra’s order and refund systems | Support ticket plus refund reference/RRN/ARN | In-app or website case record; hours not stated in the available India policy information |
| Bank, card issuer, wallet or UPI provider | The institution that receives and posts the credit | Provider complaint or service-request number | Written or app-based banking record; operating hours depend on the provider |
| Myntra grievance escalation | Myntra’s senior escalation desk | Escalation email or call record, linked to the original ticket | Directory listing gives Monday–Friday, 9am–6pm; verify current details on Myntra’s page |
| National Consumer Helpline | Government consumer-grievance intake and tracking | NCH docket or complaint number | Website, app, UMANG, WhatsApp; phone 1915 listed 8am–8pm |
The best route depends on what is missing. If Myntra has not supplied a trace reference, stay with Myntra. If you have a reference but the account is not credited, the bank or payment provider controls the investigation. If both cases stall, create the NCH record.
Payment-method troubleshooting
Cards
Ask the card issuer to search for an incoming merchant refund using the issuer’s accepted network reference. Confirm which card account received the original charge, especially if the card was replaced, renewed or closed. A replacement card does not automatically prove that a refund is lost; the issuer must explain where it was posted or how it will be delivered.
Bank accounts and UPI
Confirm the exact bank account or UPI-linked account used for the original payment. Give the provider the refund reference and ask it to check pending, rejected and reversed credits, not only the visible available balance. Record the provider’s response and send any rejection code to Myntra.
Wallets and other stored-value methods
Ask the wallet operator whether the credit is pending, restricted, returned or posted to a different wallet balance. Keep the wallet transaction ID and any support-case number with the Myntra ticket.
Build a chronology that survives escalation
Use one line per event:
10 Oct — Return picked up; pickup receipt saved.
12 Oct — Myntra marked refund approved; ticket 12345.
13 Oct — Myntra said initiated; reference ABC123 supplied.
15 Oct — Bank complaint 67890 opened; no credit found.
18 Oct — Myntra grievance email sent with documents.Keep dates, amounts and quoted status labels exact. Avoid accusations or assumptions about where the money is. A factual timeline helps each organization match the same transaction and reduces repeated explanations.
Common mistakes that delay resolution
- Relying on a “successful” or “initiated” screenshot without requesting a traceable reference.
- Calling the bank without the original payment details or Myntra’s reference.
- Quoting the International 3–5-working-day language as an India policy.
- Treating a secondary directory’s five-business-day statement as an official guarantee.
- Sending PINs, passwords, CVVs or one-time passwords to someone claiming to be support.
- Deleting chats, emails, pickup records or bank complaint numbers.
- Opening many duplicate cases instead of linking each escalation to one master ticket.
When to escalate immediately
Escalate in writing without waiting for another generic reply when Myntra refuses to identify the refund state, cannot provide any reference after claiming initiation, gives a reference the payment provider cannot recognize, or closes the ticket without confirming where the money went. Include the failed trace result and the provider’s complaint number in the next escalation so the recipient can see that both sides have been contacted.
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