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First, check whether your child acted on the chatbot’s advice, is about to act, or is in immediate danger. If so, stay with them and contact your local emergency or crisis service and an appropriate trusted adult or qualified professional. If there is no immediate danger, listen without blame, pause the risky advice, verify consequential claims with a qualified person, and report the output through the service’s available channels.
Check whether your child is in immediate danger
Ask plainly and calmly what the chatbot told them, whether they followed any of it, and whether they plan to do so now. Focus first on the child’s current situation rather than on how they found or used the chatbot.
- If they acted on advice and may be hurt, or are about to do something dangerous: stay with them if it is safe to do so, involve a trusted adult, and contact the appropriate local emergency service or crisis service. A chatbot response is not a substitute for urgent medical, mental-health, or safeguarding help.
- If you are unsure how serious the situation is: contact a qualified professional who can assess it, such as a clinician or local child-protection professional. If the risk becomes immediate, use your local emergency route.
- If there is no immediate danger: pause any action based on the chatbot’s advice until a suitable person has checked it.
Emergency numbers, crisis services, child-protection agencies, and reporting duties vary by location. Use services for your own jurisdiction rather than assuming a number or reporting route from another country applies.
Listen without blaming or interrogating
Thank your child for telling you. UNICEF USA’s February 2026 parent guidance recommends gentle, open questions when an interaction seems unhealthy. You might ask, “What did it say?” “What did you think it meant?” or “What were you hoping it would help with?” Let them describe the exchange in their own words.
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Avoid criticism or punishment as the first response. A child who expects blame may be less willing to share a later problem. You can discuss rules and safer choices after you understand what happened and whether anyone needs help.
Match the next step to the kind of harm
Health, self-harm, or mental-health advice
Do not use a chatbot answer to make an urgent health decision or to assess a crisis. If your child may harm themselves or someone else, or has followed advice that could put them at risk, contact local emergency or crisis support and a qualified professional. For non-urgent medical or mental-health claims, check with an appropriate clinician before acting on them.
UNICEF’s December 2025 Guidance on AI and children warns that some chatbots used for mental-health support have produced dangerous crisis responses and inappropriate clinical responses. That is a reason to verify consequential advice—not evidence that every chatbot or every conversation is unsafe.
Violence or another immediate physical risk
If the advice involves hurting someone, handling a dangerous object, or going somewhere unsafe, establish whether the child is currently near the danger and whether anyone else may be at risk. Use local emergency services if the threat is immediate; otherwise, involve a trusted adult or qualified professional who can help assess and address it.
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Sexual exploitation, enticement, or sextortion
Take threats, pressure to share sexual material, or sexually explicit images involving a child seriously. Do not forward or repost explicit material. In the United States, the National Center for Missing & Exploited Children (NCMEC) advises families to involve law enforcement and report these cases to its CyberTipline. That is a specialist U.S. route for sexual exploitation, not the general reporting process for every harmful chatbot response. Elsewhere, contact local law enforcement or child-protection services.
Misleading claims or advice that is not immediately dangerous
Pause before the child acts on advice about relationships, school, money, health, or other consequential matters. Check factual claims with a reliable source or person qualified in that subject. Ask your child which parts seemed helpful, confusing, or wrong; UNICEF USA’s February 2026 guidance recommends exploring chatbot answers together as a way to build judgment.
Privacy or requests for personal information
Ask what information your child shared, including identifying details, images, location, or information about other people. Review the service’s privacy settings and, where available, its controls for deleting data or conversations. Do not circulate sensitive screenshots or personal material to prove what happened; share only what is necessary with an appropriate professional or reporting channel.
Verify consequential advice with the right person
The right check depends on the issue: a clinician for medical or mental-health advice, a school safeguarding lead for a concern connected to school, or a child-protection professional or law-enforcement agency when exploitation or safety may be involved. A trusted adult can help you make that connection. If the advice is not urgent but could affect an important decision, do not treat a confident-sounding chatbot answer as confirmation.
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Some companies provide a way to report an answer, but its availability and location differ by service. A report to the platform can flag the response; it does not replace emergency, clinical, or safeguarding help when a child needs it.
Report the output and limit further exposure
- Find the service’s reporting or feedback control. Use the option for a harmful or unsafe answer, if available, and follow the service’s instructions. If no suitable control is visible, consult the service’s help or safety information for another reporting route.
- Describe the concern factually. Include what the answer advised and why it could cause harm. Share only the information needed to explain the issue; avoid adding unnecessary details that identify your child.
- Review the account and privacy settings with your child. Check what personal information may have been shared and which data or conversation controls the service offers. Do not assume that a chat is private simply because it feels personal.
- Keep sensitive material out of public view. Do not repost harmful answers or forward private conversations broadly. For sexual images involving a child, do not copy or distribute the images; use the appropriate specialist reporting route.
For suspected sexual exploitation in the United States, NCMEC’s recommendation is to involve law enforcement and report to the CyberTipline. For other situations or jurisdictions, use the relevant local agency or the platform’s reporting route; there is no single universal channel for every type of harmful advice.
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One troubling conversation does not by itself establish addiction or a mental-health diagnosis. Pay attention to what happens over time. UNICEF USA identifies possible warning signs such as distress when stopping or excessive use, secrecy, anxiety, relying on AI for emotional support instead of trusted people, or chatbot use displacing sleep, school, friends, or hobbies.
Ask how your child is feeling and whether the issue is continuing. Set simple, age-appropriate boundaries together and check in again. If distress persists, daily life is being affected, or you are worried about their safety, seek support from an appropriate mental-health or other qualified professional.
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Safety is not only a family responsibility
Caregivers can listen, verify advice, review privacy settings, and seek help, but they cannot make every chatbot safe through supervision alone. UNICEF’s December 2025 guidance sets out child-centred AI requirements including safety, privacy, fairness, transparency and accountability, children’s best interests and well-being, and preparation for AI. Its June 2026 recommendations for businesses call for crisis protocols, accessible ways to report harmful outputs and privacy concerns, privacy safeguards, and parent or guardian tools. Those recommendations are directed at businesses; they are not a universal legal checklist for parents.
In September 2025, the U.S. Federal Trade Commission announced an inquiry seeking information from seven consumer-facing chatbot companies about how they assess possible effects on children and teens, limit use or potential negative effects, and inform parents and users. The inquiry was intended to study the issue; it was not a finding that any named chatbot had caused harm.
UNICEF also describes a project involving 12,000 children and their parents or caregivers that identified divides in access, usage, trust, and exposure to risks. The project page does not state a year, and this figure is not an estimate of how often children receive harmful chatbot advice.
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