West Brom Building Society is carrying out a five-year digital-transformation programme announced in May 2025 with Deloitte and 10x Banking. Its immediate customer objective is to add more digital choice, including a mobile savings app, while keeping the Society’s 34 branches and telephone service.
The work is staged rather than a single “big bang” replacement. Savings accounts are due to move from the legacy Unisys Financial Services System to 10x Banking’s cloud-native, real-time core first; mortgage sales and origination are planned for a later phase. Public updates through 2026 describe an active programme, not a completed rollout.
Why West Brom is changing its technology
West Brom says the trigger is customer demand for more ways to engage. Chief operating officer Martin Boyle said customers increasingly want “the convenience and choice of digital technologies to engage with us, and an app in particular.”
The Society is therefore pursuing a channel-choice strategy rather than replacing face-to-face banking. Boyle also said West Brom remains committed to its high-street presence through 34 branches, while customer preferences make investment in digital capability necessary.
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How the five-year programme is staged
Computer Weekly reported three 18-month transition states within the five-year plan. The published sequence is:
| Transition state | Planned work | Customer scope |
|---|---|---|
| First 18 months | Launch digital savings capability and begin moving savings accounts to the new platform | About 30,000 customers from an outsourced relationship |
| Second 18 months | Continue the savings migration | Approximately 400,000 remaining savings customers |
| Third 18 months | Deploy a mortgage sales and originations platform | Customer volume not stated |
These figures describe planned migration groups, not a reported total of every West Brom customer. The three 18-month states are the transition structure reported in 2025; the overall programme is described as five years.
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When will the savings app launch?
The app is part of the first transition state, but West Brom has not published a firm public launch date in the updates available through 2026. The first migration group is similarly described as a planned stage, so customers should treat the sequence as a programme milestone rather than a guaranteed date for an individual account.
What Deloitte and 10x Banking are providing
Deloitte: integration and digital front end
Deloitte is West Brom’s lead service integrator. Its Converge framework supplies the digital front end intended to bring web and mobile interactions together with the Society’s banking systems.
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10x Banking: the new savings core
10x Banking is supplying a cloud-native, real-time core ledger. West Brom’s plan is to move savings from the legacy Unisys Financial Services System onto that ledger. The target architecture is intended to reduce reliance on batch processing and expose additional services through API gateways.
Mortgage systems during the transition
The Unisys platform remains the mortgage core while the savings migration proceeds. A separate mortgage sales and origination platform is planned for the third transition state, so the new savings ledger does not mean that every mortgage process has already moved to 10x.
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Will West Brom branches close?
West Brom said it would retain its 34 branches and continue telephone support while adding web and mobile options. The stated model is “channel choice”: customers can use digital services for convenience without removing branch and phone access.
That commitment describes the programme plan reported in 2025. It should not be read as a promise that every branch service or transaction will remain unchanged as systems are modernised.
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- User-Friendly Layout - The budget planner features a user-friendly layout designed for easy navigation and organization. Each month, you'll find dedicated budget pages where you can set financial goals, track your income, and plan your expenses. Additional sections include debt trackers, savings goals, bill payment trackers, and more, making it simple to stay on top of your finances.
- Undated Monthly Calendar & Bonus Stickers - Featuring undated calendar each month, you'll have ample space to mark paydays, bills due, appointments, and important dates. Say goodbye to difficult writing spaces. Plus, we've included 3 cute sticker sheets that allow you to personalize your financial organizer and make budgeting more fun. Dates are not pre-printed and are completed by the user.
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What customers may notice
- More digital access: the planned savings app and web capabilities are intended to add self-service options.
- Faster, more immediate processing: a real-time ledger is designed to reduce dependence on overnight or other batch cycles, although West Brom has not published customer-facing speed guarantees.
- Phased account moves: migration is scheduled in groups, beginning with about 30,000 customers and then approximately 400,000 more savings customers.
- Continued human support: branches and telephone service remain part of the stated delivery model.
How large is the platform West Brom is modernising?
West Brom’s 2026 AGM update reported £5.6 billion in total savings balances and £1.1 billion in new homeownership lending. Those figures show the scale of the Society’s savings and mortgage operations, but they are financial-performance measures, not evidence that all balances or applications have already moved to the new platforms.
Related infrastructure work
A Six Degrees case study describes AWS integration and a managed software-defined wide-area network across branches. This is useful context for the wider technology-estate modernisation, but it is vendor-reported infrastructure detail and does not establish that the entire five-year transformation is complete.
What is confirmed—and what is not yet public
Confirmed in public announcements
- A five-year transformation announced in May 2025.
- Deloitte as lead service integrator, using the Converge digital front-end framework.
- 10x Banking’s cloud-native, real-time ledger as the target savings core.
- A three-stage structure of 18-month transition states.
- Planned migration of about 30,000 customers followed by approximately 400,000 remaining savings customers.
- A later mortgage sales and origination platform.
- Retention of 34 branches and continuation of telephone support.
Not yet established by the published updates
- A definitive public date for the app’s launch.
- Completion of either savings migration wave.
- Final app adoption, service-speed or operating-efficiency results.
- A completed migration of the mortgage core from Unisys.
- Final return on investment for the programme.
Why the staged approach matters
Moving savings before mortgages lets West Brom introduce the new core in a narrower product area while the existing Unisys mortgage platform continues to operate. It also creates separate checkpoints for customer migration and operational testing instead of forcing every product and channel onto new technology at once.
The trade-off is that customers and staff may use a mixture of old and new systems during the transition. Until the mortgage phase is delivered, “moving to 10x” accurately describes the target savings architecture, not an immediate replacement of every core banking function.
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