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Spotify denied that its systems had been hacked after users reported Spotify account details appearing on Pastebin in April 2016. The company said it monitored sites such as Pastebin, verified credentials it found and notified affected users. The available reports do not establish where the details came from, how many were genuine or whether Spotify’s systems were the source.

What happened in April 2016

In a Spotify Community post on April 26, a user said someone had used their account and that their email address was being used to find them on Twitter. In a separate Community discussion, another user referred to a TechCrunch report about Spotify credentials appearing online and described an apparent unauthorized addition to their family plan. These are individual accounts of suspicious activity, not independent confirmation of the Pastebin list’s origin or scope.

On April 26 and 27, Spotify Stars in the Community reproduced a statement attributed to Spotify:

“Spotify has not been hacked and our user records are secure. We monitor Pastebin and other sites regularly. When we find Spotify credentials, we first verify that they are authentic, and if they are, we immediately notify affected users to change their passwords.”

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The statement was relayed in Community replies, not a direct official release in the sources reviewed. One of the replies also said the Community was not official Spotify support and that its poster was not a Spotify employee.

What the reports do—and do not—show

Credentials associated with Spotify appearing online do not, by themselves, prove that Spotify’s own systems were breached. A person’s report of account activity likewise cannot establish how credentials were obtained or whether the same cause affected other users.

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  • Established: Spotify denied a hack in the statement reproduced in the April 2016 Community discussions and said it monitored Pastebin and verified credentials before notifying affected users.
  • Not established: The source of the posted information, a verified number of genuine credentials, an affected-account total or evidence that the data came from a Spotify breach.

The Community thread titled “Hundreds of accounts hacked :(” is not proof that hundreds of accounts were compromised; the reviewed sources provide no verified total. Nor do they establish a competing explanation for where the credentials came from.

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What to do if your Spotify account looks compromised

Spotify’s current support guidance lists warning signs including an email address or subscription change you did not make, unfamiliar playlists or playback, an unrecognized connected account, login emails you do not recognize, or a password that no longer works. These are present-day recovery recommendations, not evidence about the cause of the 2016 reports.

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  4. Contact Spotify support if you cannot access the account.

Spotify’s Safety and Privacy Center also recommends a strong, unique password and cautions that no system is completely secure.

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