Zoho Assist review
A broad remote-support toolkit with a free edition and a $10 annual entry tier.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Zoho Assist is a cloud-based remote desktop product for businesses, IT help desks, outsourced IT providers, and customer support teams. It supports attended, on-demand remote support and unattended access to configured computers, mobile devices, and servers. Technicians can connect through web tools and supported Windows, macOS, Linux, iOS, Android, and Chrome OS environments. Its feature set includes file transfer, screen sharing, multi-monitor navigation, remote reboot and reconnect, session recording, diagnostics, and device management.
The pricing structure starts with a Free Edition for one technician, one concurrent session, and up to five devices for permanent unattended access. According to the vendor’s pricing information, Remote Support - Standard costs $10 per technician per month with annual billing and adds two concurrent sessions per technician, file transfer, multi-monitor navigation, and reboot and reconnect. Professional adds four concurrent sessions, mobile device support, scheduled sessions, and screen sharing, while Enterprise adds six concurrent sessions, session recording, session audit, and remote script execution. Separate Unattended Access plans support unlimited technicians, with features such as grouping, bulk deployment, Wake on LAN, remote printing, diagnostics, and mobile and IoT device support.
Platform and ecosystem coverage are significant strengths for teams supporting varied devices. Zoho Assist works across web, desktop, mobile, and API environments, and integrates with Zoho Desk, Zendesk, G Suite, and ServiceNow. Those connections make it a practical fit for help-desk and ITSM workflows, while bulk deployment and diagnostics extend its usefulness beyond one-off support sessions. Choose Zoho Assist if your team needs both attended and unattended access with a free starting point and broad platform coverage. Teams seeking only a simple remote-access tool may find its tiered feature structure more than they need.
Zoho Assist pros and cons
- Where it wins
- Free Edition supports one technician and up to five unattended devices.
- Attended and unattended access cover support and device-management workflows.
- Mobile support, diagnostics, recording, and help-desk integrations add breadth.
- Where it doesn't
- Free Edition is limited to one concurrent session.
- Advanced capabilities are split across multiple remote-support and unattended plans.
- The $10 starting price applies per technician per month with annual billing.
Zoho Assist fact sheet, pricing and score →
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