Waki review
Low-cost WhatsApp automation for small teams, with a 500-contact entry tier.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Waki is a web-based WhatsApp marketing platform from Aiclex Solutions Private Limited for Indian businesses and teams managing customer campaigns. It supports bulk messaging, personalized templates, contact import, segmentation, tagging, campaign scheduling, drip campaigns, recurring campaigns and a shared team inbox. Its AI chatbot provides GPT-powered automated replies, while the visual workflow builder supports campaign automation. Waki is suited to small teams that want WhatsApp-focused outreach without a broad multichannel platform.
Pricing is structured as a freemium model with a permanent free plan and three listed paid tiers. Trail costs INR 699 per month and includes one WhatsApp Channel, up to 500 Contacts, one Automation Workflow, Basic Analytics, Template Management and 1,000 API Requests/month. Professional costs INR 2,499 per month and expands capacity to three WhatsApp Channels, up to 5,000 Contacts and 10 Automation Workflows, while adding Advanced Analytics and 50,000 API Requests/month. Enterprise costs INR 2,999 per month and includes Unlimited WhatsApp Channels, Unlimited Contacts, Unlimited Automations, Advanced Analytics & Reports and Unlimited API Requests. The pricing progression makes Professional and Enterprise relevant when contact volume and workflow capacity exceed the Trail tier.
Waki connects with the Meta WhatsApp Business API, keeping its ecosystem focused on WhatsApp rather than multiple messaging channels. That fit works for teams whose campaigns, automated replies and engagement tracking are centered on WhatsApp. Delivery, open and click tracking provide campaign visibility, and the shared inbox supports collaborative conversations. The trade-off is a narrow platform scope: WhatsApp is the only channel, the platform is available on the web, and Meta WhatsApp Business API is the only listed integration. Choose Waki for focused WhatsApp campaigns, automation and customer engagement; choose an alternative if your team needs broader channel coverage or a wider integration ecosystem.
Waki pros and cons
- Where it wins
- AI chatbot, workflows and drip campaigns support automated outreach
- Segmentation, personalization and scheduling support targeted campaigns
- Shared inbox and tracking help teams manage customer engagement
- Where it doesn't
- The Trail plan supports only 500 contacts and one workflow
- WhatsApp is the only supported channel
- The platform is web-only with one listed integration
Waki fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update