Voice Link
Voice Link: A capable cloud phone system for teams that want routing, CRM links and AI call insight. Ranked #140 of 166 in Business Phone Systems by our editors (3.0/10); pricing: Paid; best for teams wanting AI-assisted call analytics.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forTeams wanting AI-assisted call analytics
- Paid from$49/mo
- Facts checked22 Sep 2026
Where it wins
- AI summaries, transcripts and sentiment analysis
- Custom routing with IVR, queues and call-flow design
- Apps for web, desktop and mobile with CRM integrations
Where it doesn't
- Published pricing shows one $49-per-month plan
- Final pricing varies with numbers, users and call volumes
- Feature depth and tier differences are not detailed
Our verdict on Voice Link
Voice Link is a cloud business phone system for Australian businesses and growing small to mid-market teams. Its core tools cover IVR voice menus, ring groups, call queues, time- and caller-based routing, call recording, voicemail to email and conference calling. Teams can manage call flows through a drag-and-drop builder, review call logs and statistics, and handle calls through apps for iOS, Android, Windows and macOS, as well as the web platform.
The standout feature is its AI-assisted call analysis. Voice Link provides AI-generated summaries, transcripts and sentiment analysis, giving teams structured ways to review conversations alongside standard call records and statistics. CRM integrations for Salesforce, HubSpot, Zendesk, Pipedrive, Zoho and Monday extend its fit for sales and service workflows. SIP-enabled phone support, existing-number support and bring-your-own-carrier configurations also give businesses options when moving from an existing telephony setup. Teams that need a phone system connected to customer workflows should find this combination more relevant than a basic calling-only service.
The published plan shows Voice Link at $49 per month with monthly billing. It includes IVR menus, ring groups and queues, recording, voicemail to email, the Voice Link App, AI analysis, CRM integrations and BYOC support. Final pricing depends on numbers, users and call volumes, so the listed monthly amount is a starting point rather than a complete cost picture. Email, chat and phone support are available, with 24/7 support stated. Voice Link suits teams prioritizing AI call insight, flexible routing and broad device access; businesses seeking multiple clearly differentiated plans or a narrower, simpler phone service may prefer another option.
Your product? Our editors can test Voice Link in depth and publish a review, labelled as paid · from $149/mo →
Voice Link pricing
All 1 Voice Link plans and prices →
Voice Link fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | $49/mo |
| Included users | Not verified |
| Business numbers | Not verified |
| Auto attendant | Not verified |
| Call routing | Custom |
| Voicemail transcription | Not verified |
| Desktop and mobile apps | Yes |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Support | Email, Live chat, Phone · 24/7 |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 6 integrations: Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, Monday |
| Pricing | Paid (source) |
| Website | voicelink.com.au |
| Facts checked | 22 Sep 2026 |
Voice Link integrations
Voice Link lists 6 integrations on its own site.
- Salesforce
- HubSpot
- Zendesk
- Pipedrive
- Zoho
- Monday
Alternatives to Voice Link
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
- Dialpad ConnectA unified business phone system with AI transcription, summaries, routing, and meetings.8.7
See all Voice Link alternatives →
Used Voice Link? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Voice Link for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Voice Link is listed in our Business Phone Systems directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/voice-link/"><img src="https://www.itechguides.com/best/badge/voice-link.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update