Virsae Service Management
Virsae Service Management: A broad UC monitoring platform for enterprise voice-quality and service management. Ranked #21 of 21 in VoIP Monitoring Software by our editors (5.9/10); pricing: Pricing on request; best for enterprise UC service management.
At a glance
- Editor score5.9 / 10
- PricingPricing on request
- Best forEnterprise UC service management
- MOS scoringYes
- Founded2013 · Auckland, New Zealand
- Facts checked20 Sep 2026
Where it wins
- MOS, jitter, packet-loss, and SIP-trunk health visibility
- AI-assisted diagnostics, remediation, dashboards, and alerts
- Integrations across major UC, contact-center, and monitoring vendors
Where it doesn't
- Pricing requires a contact-sales conversation
- Its broad UC and contact-center scope may exceed basic monitoring needs
- Focused on communications environments rather than general-purpose IT monitoring
Our verdict on Virsae Service Management
Virsae Service Management is a cloud-native service-management platform for managed service providers and enterprises running unified communications and contact-center environments. It provides full-stack visibility across telecommunications, cloud services, networks, endpoints, and users, with support for on-premises, hybrid, and cloud deployments. The platform is available through web, Windows, and API access, making it suited to teams managing multi-vendor voice and collaboration estates rather than a single small communications system.
Its strongest fit is the depth of its voice and service-health monitoring. Real-time dashboards and alerts bring together voice-quality analysis with MOS reporting, jitter and packet-loss visibility, SIP-trunk and SIP-entity health, trunk-group capacity and utilization reporting, and configuration management database views. Remote-worker and hybrid-environment monitoring extends that view beyond core infrastructure. AI-assisted diagnostics and remediation add guided analysis to the operational workflow, while security monitoring and automated remediation are also part of the platform description.
Ecosystem coverage is a key consideration. Virsae lists integrations with Avaya, Cisco, Microsoft, Genesys, Ribbon, AudioCodes, Oracle, NICE, Jabra, Hammer, Mitel, Juniper, Verint, and Splunk. That range supports organizations with mixed communications, contact-center, endpoint, and observability environments. Pricing uses a contact-sales model, so the product is positioned for a considered enterprise evaluation rather than a self-serve purchase. Choose it when service assurance, voice-quality metrics, SIP visibility, capacity reporting, and multi-vendor operations matter together. Teams seeking only basic call monitoring may prefer a narrower tool.
Your product? Our editors can test Virsae Service Management in depth and publish a review, labelled as paid · from $149/mo →
Virsae Service Management pricing
Virsae Service Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| MOS scoring | Yes |
| Jitter tracking | Yes |
| Packet-loss tracking | Yes |
| Synthetic call tests | Not verified |
| SIP trunk monitoring | Yes |
| Data retention | Not verified |
| Deployment | Cloud, Desktop |
| Platforms | Web, Windows |
| Compliance & security | GDPR |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Avaya, Cisco, Microsoft, Genesys, Ribbon, AudioCodes … See all → |
| Pricing | Pricing on request |
| Website | virsae.com |
| Facts checked | 20 Sep 2026 |
Virsae Service Management integrations
Virsae Service Management lists 100+ integrations on its own site — the 14 named here are the ones its pages call out.
- Avaya
- Cisco
- Microsoft
- Genesys
- Ribbon
- AudioCodes
- Oracle
- NICE
- Jabra
- Hammer
- Mitel
- Juniper
- Verint
- Splunk
See all Virsae Service Management integrations →
Alternatives to Virsae Service Management
- VoIPmonitorDeep VoIP visibility for teams managing complex, distributed voice environments.9.4
- Telchemy SQmediatorA broad VoIP and video monitoring platform for teams managing complex communications environments.9.1
- CallMeterA focused platform for measuring, testing, and monitoring SIP and VoIP quality.9.0
See all Virsae Service Management alternatives →
Used Virsae Service Management? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Virsae Service Management for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Virsae Service Management is listed in our VoIP Monitoring Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/virsae-service-management/"><img src="https://www.itechguides.com/best/badge/virsae-service-management.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update