TSplus Remote Support review
Affordable concurrent-session remote support with recording, commands, and Freshdesk integration.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
TSplus Remote Support is a remote assistance service for IT support teams, maintenance staff, managed service providers, and businesses helping employees or customers remotely. It combines attended screen sharing and remote control with unattended access, file transfer, chat, command execution, session recording, and multi-monitor support. Agents can connect from Windows, macOS, Android, or iOS, while supported remote computers run Windows or macOS. Deployment is available through TSplus cloud infrastructure or as a self-hosted option for larger deployments.
Pricing is based on concurrent connections rather than users or devices. The Remote Support subscription starts at $6 per concurrent connection per month, billed annually, with unlimited users and unlimited devices. The published five-connection option costs $360 annually and includes updates, support, and all features. Across the plans, the feature set covers attended and unattended access, file transfer, and session recording. A 14-day trial is available, but there is no free plan, so ongoing use requires a paid subscription.
For support workflows, TSplus adds chat between agents and end users, remote command prompt and keyboard commands, Wake-on-LAN, custom branding, and custom connection clients. Freshdesk ticket integration is the listed ecosystem connection, which may suit teams already working in that help-desk environment. The Windows and macOS endpoint focus keeps the product targeted, while mobile apps support agents connecting from Android or iOS. Choose TSplus for concurrent-session support teams that value broad core remote-support features at a defined annual price. Teams needing remote computers outside Windows and macOS or a different help-desk integration should compare alternatives.
TSplus Remote Support pros and cons
- Where it wins
- Attended and unattended access with file transfer and recording
- Unlimited users and devices on the $6 annual plan
- Freshdesk integration, Wake-on-LAN, and multi-monitor support
- Where it doesn't
- No free plan
- Remote computers are limited to Windows and macOS
- Freshdesk is the listed help-desk integration
TSplus Remote Support fact sheet, pricing and score →
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