Torq Case Management
Torq Case Management: A case-centered workspace for automating security investigation and response workflows. Ranked #17 of 23 in Runbook Automation Software by our editors (7.1/10); pricing: Pricing on request; best for teams automating case-centered response.
At a glance
- Editor score7.1 / 10
- PricingPricing on request
- Best forTeams automating case-centered response
- Approval stepsYes
- Founded2020 · Tel Aviv, Israel; Denver, Colorado, United States
- Facts checked20 Sep 2026
Where it wins
- Automates case creation, investigation, updating, and resolution
- Connects cases with Jira, ServiceNow, Slack, Teams, SIEM, EDR, and XDR tools
- Adds timelines, runbook attachments, quick actions, approvals, and dashboards
Where it doesn't
- Focused on case operations rather than broad general-purpose runbook automation
- Presented as native to the Torq AI SOC Platform
- Pricing is handled through contact sales
Our verdict on Torq Case Management
Torq Case Management is a security-operations case management capability native to the Torq AI SOC Platform. It is designed for enterprise security teams and managed security service providers that need a shared workspace for triaging backlogs, investigating incidents, coordinating tasks, and triggering response actions. Teams can filter cases by severity, category, and assignee, while case timelines, investigation summaries, saved views, and dashboards support ongoing operational review. The product is available through web and API access.
Its strongest fit is the connection between case lifecycle management and automation. Workflow triggers can respond to lifecycle events, and runbooks can be attached directly to cases. Custom quick actions support enrichment, investigation, communication, and remediation, while task assignment and assignee interactions help distribute work. Approval steps, event triggers, incident integrations, and audit logs are part of its category capabilities. AI features are also included in the product positioning, with collaboration between security teams and AI agents supported in the shared workspace.
Integration coverage supports teams that already coordinate security work across ticketing, collaboration, and detection tools. Case synchronization with Jira and ServiceNow can connect security operations to external service workflows, while Slack, Microsoft Teams, SIEM tools, and EDR and XDR tools extend the surrounding ecosystem. According to the published pricing model, organizations should contact sales. Torq Case Management suits teams that want automation organized around security cases and their full lifecycle; organizations seeking a broad, standalone runbook platform may prefer a product with wider general-purpose workflow coverage.
Your product? Our editors can test Torq Case Management in depth and publish a review, labelled as paid · from $149/mo →
Torq Case Management pricing
Torq Case Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Approval steps | Yes |
| Scheduled runs | Not verified |
| Event triggers | Yes |
| Incident integrations | Yes |
| Audit logs | Yes |
| Self-hosted option | Not verified |
| Runs included | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, 2FA |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 400+ integrations: Jira, ServiceNow, Slack, Microsoft Teams, SIEM tools, EDR and XDR tools See all → |
| Pricing | Pricing on request |
| Website | torq.io |
| Facts checked | 20 Sep 2026 |
Torq Case Management integrations
Torq Case Management lists 400+ integrations on its own site — the 6 named here are the ones its pages call out.
- Jira
- ServiceNow
- Slack
- Microsoft Teams
- SIEM tools
- EDR and XDR tools
See all Torq Case Management integrations →
Alternatives to Torq Case Management
- RundeckA flexible runbook platform with open-source and commercial deployment options.9.4
- OpenText Operations OrchestrationA mature runbook orchestration platform for complex enterprise IT operations.8.9
- ShuffleA flexible runbook automation platform with visual workflows and a useful free tier.8.8
See all Torq Case Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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