Torq Case Management review
A case-centered workspace for automating security investigation and response workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Torq Case Management is a security-operations case management capability native to the Torq AI SOC Platform. It is designed for enterprise security teams and managed security service providers that need a shared workspace for triaging backlogs, investigating incidents, coordinating tasks, and triggering response actions. Teams can filter cases by severity, category, and assignee, while case timelines, investigation summaries, saved views, and dashboards support ongoing operational review. The product is available through web and API access.
Its strongest fit is the connection between case lifecycle management and automation. Workflow triggers can respond to lifecycle events, and runbooks can be attached directly to cases. Custom quick actions support enrichment, investigation, communication, and remediation, while task assignment and assignee interactions help distribute work. Approval steps, event triggers, incident integrations, and audit logs are part of its category capabilities. AI features are also included in the product positioning, with collaboration between security teams and AI agents supported in the shared workspace.
Integration coverage supports teams that already coordinate security work across ticketing, collaboration, and detection tools. Case synchronization with Jira and ServiceNow can connect security operations to external service workflows, while Slack, Microsoft Teams, SIEM tools, and EDR and XDR tools extend the surrounding ecosystem. According to the published pricing model, organizations should contact sales. Torq Case Management suits teams that want automation organized around security cases and their full lifecycle; organizations seeking a broad, standalone runbook platform may prefer a product with wider general-purpose workflow coverage.
Torq Case Management pros and cons
- Where it wins
- Automates case creation, investigation, updating, and resolution
- Connects cases with Jira, ServiceNow, Slack, Teams, SIEM, EDR, and XDR tools
- Adds timelines, runbook attachments, quick actions, approvals, and dashboards
- Where it doesn't
- Focused on case operations rather than broad general-purpose runbook automation
- Presented as native to the Torq AI SOC Platform
- Pricing is handled through contact sales
Torq Case Management fact sheet, pricing and score →
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