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Toku Contact Centre

Paid#30 of 36 in Contact Center Software

Toku Contact Centre: A focused cloud contact centre for small omnichannel Salesforce teams. Ranked #30 of 36 in Contact Center Software by our editors (6.4/10); pricing: Pricing on request; best for small omnichannel teams using Salesforce.

6.4/10Editor score

Visit Toku

Toku Contact Centre6.4 Visit Toku

At a glance

Editor score
6.4 / 10
Pricing
Pricing on request
Best for
Small omnichannel teams using Salesforce
Free plan
No
IVR
Yes
Facts checked
23 Sep 2026

Where it wins
- Combines voice, SMS, WhatsApp, email and webchat
- Includes IVR, transfers, recording and supervisor monitoring
- Adds AI call summaries and analytics to Salesforce workflows
Where it doesn't
- Salesforce is the listed CRM integration
- Pricing requires a contact-sales conversation
- The platform is available through the web

Our verdict on Toku Contact Centre

Toku Contact Centre is a cloud-based contact centre platform from Toku Ltd, designed for enterprises and particularly suited to teams operating across APAC and other multi-market environments. It brings voice, SMS, WhatsApp, email and webchat into one omnichannel setup, with agent and supervisor capabilities for managing customer interactions. Small omnichannel teams already working in Salesforce are the clearest fit, especially when they need both inbound service tools and outbound calling workflows.

The platform covers the core contact centre workflow in a single product. Configurable IVR and call flows support structured call handling, while manual outbound calling and auto-dialer workflows address proactive outreach. Agents can use call transfers, warm transfers, blind transfers and three-way merge during live conversations. Supervisors receive real-time productivity and call-performance reporting, live-call monitoring and recorded-call monitoring. Call recording is also included, giving teams a way to review conversations within the broader contact centre workflow.

AI-generated post-call summaries and AI analytics extend the reporting layer beyond operational metrics. Salesforce integration gives the platform a defined CRM connection, but teams looking for a wider integration ecosystem may find the fit narrower. Toku Contact Centre is best suited to small omnichannel teams that value Salesforce alignment, configurable call handling, supervisor visibility and regional voice connectivity. It is less compelling for buyers prioritising a broad range of prebuilt integrations or a self-service purchasing process. The product is delivered through the web, keeping the deployment model focused on cloud access.

Your product? Our editors can test Toku Contact Centre in depth and publish a review, labelled as paid · from $149/mo →

Toku Contact Centre pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 23 Sep 2026.

See plans on toku.co

Toku Contact Centre fact sheet

Free plan	No
Paid from	Not verified
IVR	Yes
Deployment	Cloud
Channel coverage	Omnichannel
Outbound dialer	Yes
Call recording	Yes
Supervisor tools	Yes
Deployment	Cloud
Platforms	Web
Support	Docs · 24/7
Built for	Enterprise (editorial estimate)
Integrations	1 integrations: Salesforce
Pricing	Pricing on request
Website	toku.co
Facts checked	23 Sep 2026

Toku Contact Centre integrations

Toku Contact Centre lists 1 integrations on its own site.

Salesforce

Alternatives to Toku Contact Centre

See all Toku Contact Centre alternatives →

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Featured on iTechGuides

Toku Contact Centre is listed in our Contact Center Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update