Textline
Analytics-rich business texting for customer communication and team messaging
At a glance
- Editor score8.6 / 10
- PricingFrom $149/mo · 14-day trial
- Best forOrganizations needing analytics-rich team texting
- Free planNo
- Two-way messagingYes
- Facts checked19 Sep 2026
Where it wins
- Unified inbox supports SMS, MMS, departments, and phone numbers
- Automation, routing, surveys, and analytics support structured workflows
- Web, mobile, Chrome extension, API, and major business integrations
Where it doesn't
- Starts at $149 per month, with no free plan
- Included message credits and agents vary by plan
- Businesses outside the USA and Canada must contact Textline to sign up
Our verdict on Textline
Textline is a business texting platform for customer support, sales, marketing, operations, and other teams. It combines two-way SMS and MMS, shared inboxes, mass and group messaging, scheduled messages, automation, routing, surveys, and conversation metrics. Teams can collaborate through conversation claiming and transfers, manage multiple phone numbers, and work through web, iOS, Android, or a Chrome extension. An API and webhooks support custom connections to other software.
Pricing is structured around monthly plans. Essentials costs $149 per month and includes three agents, 600 message credits per month, one department, standard integrations, API and webhooks, and scheduled messages. Pro costs $349 per month and includes five agents, 2,000 message credits per month, two departments, Salesforce integration, time-based automations and routes, and advanced security features. Enterprise adds flexible implementation, personalized account plans, and advanced security features. A 14-day free trial is available, while the published plans are paid after the trial. Textline also lists annual billing options and separate message-credit costs.
The strongest fit is a team that needs more structure than a basic business SMS tool provides. Keyword-triggered auto-replies, time-based routing, NPS and CSAT surveys, and metrics for response, resolution, and message activity support measurable communication workflows. Integrations include HubSpot, Salesforce, Zapier, Zendesk, Talkdesk, Facebook Business, and Instagram Business. Textline is less suitable for organizations seeking a free product or a low starting commitment. Businesses outside the USA and Canada cannot self-sign up and must contact Textline, which adds an additional step before adoption.
Textline pricing
All 3 Textline plans and prices →
Textline fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Two-way messaging | Yes |
| MMS support | Yes |
| Shared team inbox | Yes |
| Automated sequences | Yes |
| Scheduled messages | Yes |
| Inbound keywords | Yes |
| Included team seats | 3 users |
| Free trial | 14 days |
| Deployment | Cloud, Mobile, Browser extension |
| Platforms | Web, iOS, Android, Chrome extension |
| Integrations | 7 integrations: HubSpot, Salesforce, Zapier, Zendesk, Talkdesk, Facebook Business … |
| Pricing | From $149/mo · 14-day trial (source) |
| Website | textline.com |
| Facts checked | 19 Sep 2026 |
Textline integrations
Textline lists 7 integrations on its own site.
- HubSpot
- Salesforce
- Zapier
- Zendesk
- Talkdesk
- Facebook Business
- Instagram Business
Alternatives to Textline
- MessageDeskA flexible team texting hub with free entry, shared inboxes, automation, and integrations.9.6
- Sinch EngageA broad business messaging suite for established teams with higher-volume campaign needs.4.7
- SociocsA flexible messaging hub with a free plan, broad channels, and automation for growing teams.9.6
See all Textline alternatives →
Also listed in
- Business Text Messaging Software
- Two-Way SMS Software
- Church Text Messaging Software
- Nonprofit Text Messaging Software
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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