TextBox review
A mature business texting service with shared inboxes, MMS, scheduling, and API access.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
TextBox is a business texting platform from Line1 Communications for organizations that want to text-enable an existing landline, VoIP, or toll-free number. It is suited to property managers, auto dealers, medical practices, salons, professional services, and other established businesses that need shared access to customer conversations. The service supports two-way SMS, MMS for pictures and PDFs, contact management, templates, timed auto-replies, scheduled messages, reminders, and STOP and opt-out compliance through web access and an API.
Pricing is paid monthly, with five plans. Small Business costs $69 per month and includes 2,500 message segments, while Medium Business costs $129 for 5,000. Business Plus costs $249 for 10,000 segments, Small Enterprise costs $549 for 25,000, and Enterprise costs $849 for 50,000. Every plan includes one text-enabled telephone number. The plans use flat monthly pricing rather than per-user pricing, and multiple users can share one inbox. TextBox therefore fits teams that want a predictable subscription rather than separate user-seat charges, though organizations should match the included message volume to their communication needs.
Its broader business fit comes from the surrounding workflow tools. Teams can import contacts by CSV, organize records with tags and notes, and connect TextBox with Salesforce, HubSpot, Zoho, Pipedrive, Google Calendar, Calendly, Acuity, Google Sheets, Airtable, Notion, Slack, Asana, Trello, and Monday.com. API access and Zapier add flexibility for custom processes. TextBox is a practical choice for businesses centered on shared SMS conversations and scheduled follow-up. Organizations seeking automated sequences or a free entry point should consider a different product.
TextBox pros and cons
- Where it wins
- Two-way SMS, MMS, shared inboxes, and internal comments
- Scheduled messages, reminders, templates, and timed auto-replies
- API access, Zapier, and integrations with major business tools
- Where it doesn't
- No free plan; pricing starts at $69 per month
- Each plan includes one text-enabled telephone number
- Automated sequences are not part of the stated feature set
TextBox fact sheet, pricing and score →
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