Tata Tele Smartflo
Tata Tele Smartflo: Omnichannel hosted PBX with INR plans for India-focused business teams. Ranked #23 of 25 in Cloud Telephony Solutions by our editors (7.0/10); pricing: Paid; best for teams needing omnichannel hosted PBX at INR pricing.
At a glance
- Editor score7.0 / 10
- PricingPaid
- Best forTeams needing omnichannel hosted PBX at INR pricing
- Free planNo
- Paid from₹950/user/mo
- Founded1995 · New Delhi, India
- Facts checked24 Sep 2026
Where it wins
- Hosted PBX with multi-level IVR, routing, recording and analytics
- Web, desktop, browser-extension, Android and iOS access
- Omnichannel voice, WhatsApp, email, SMS, video and CRM connectivity
Where it doesn't
- No free plan; monthly plans start at INR 950 per user
- Smartflo Lite limits IVR to five levels and recording retention to three months
- Standard DID allocation is one per agent or concurrency
Our verdict on Tata Tele Smartflo
Tata Tele Smartflo is a cloud communication platform for business telephony and contact centers. It combines hosted PBX, virtual numbers, IVR, auto-attendant routing, call recording, monitoring, analytics and CRM connectivity. Omnichannel support spans voice, WhatsApp, email, SMS and video, while web administration and desktop, browser-extension, Android and iOS applications support office, remote and hybrid teams. The platform is positioned for small, mid-market and enterprise organizations needing India-focused business calling and contact-center workflows.
Pricing is organized around agent and outbound-dialing needs. Smartflo Lite costs INR 950 per user per month and includes unlimited calling within India, PSTN calling, one standard DID per agent, five-level IVR, standard reporting and three-month call-recording retention; its listed one-time cost is INR 5,000, with a minimum three-month tenure. Smartflo Pro is INR 1,250 per user per month, adding softphone calling, six-month retention, unlimited IVR and advanced reporting, with a INR 10,000 one-time cost. Smartflo ITS costs INR 1,000 per user per month for softphone calling and the same six-month retention and reporting scope, also with a INR 10,000 one-time cost. Smartflo OBD Unlimited is INR 1,200 per concurrency per month, with a INR 10,000 one-time cost.
Platform coverage is broad: Smartflo offers click-to-call APIs, usage-based calling, CRM integration and connections for WhatsApp, email and SMS. Support channels include email, chat and phone, with 24/7 support listed. Teams that need softphone access, deeper IVR and advanced reporting can look at Pro or ITS, while outbound operations may fit OBD Unlimited. Lite suits organizations prioritizing a lower monthly entry price, but its PSTN-only calling, five-level IVR and shorter recording retention make it less suitable for teams requiring richer call flows or longer history. Buyers should choose Smartflo when India calling and omnichannel administration align with their workflows.
Your product? Our editors can test Tata Tele Smartflo in depth and publish a review, labelled as paid · from $149/mo →
Tata Tele Smartflo pricing
All 12 Tata Tele Smartflo plans and prices →
Tata Tele Smartflo fact sheet
| Free plan | No |
|---|---|
| Paid from | ₹950/user/mo |
| Call recording | Yes |
| Auto attendant | Yes |
| Mobile apps | Yes |
| International calling | Not verified |
| Number types | Not verified |
| Video conferencing | Yes |
| Deployment | Cloud, Desktop, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, iOS, Android, Chrome extension |
| Support | Email, Live chat, Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: CRM platforms, WhatsApp, email, SMS |
| Pricing | Paid (source) |
| Website | tatatelebusiness.com |
| Facts checked | 24 Sep 2026 |
Tata Tele Smartflo integrations
Tata Tele Smartflo lists 4 integrations on its own site.
- CRM platforms
- SMS
Alternatives to Tata Tele Smartflo
- 3CXFlexible IP telephony with broad apps, routing tools, and contact-center editions.9.3
- RingCentral RingEXA broad business phone suite with flexible routing and tiered collaboration features.9.2
- Zoom PhoneZoom Phone pairs business calling and call controls with plans from $10 per user monthly.9.1
See all Tata Tele Smartflo alternatives →
Used Tata Tele Smartflo? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Tata Tele Smartflo for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Tata Tele Smartflo is listed in our Cloud Telephony Solutions directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/tata-tele-smartflo/"><img src="https://www.itechguides.com/best/badge/tata-tele-smartflo.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update