Swell
Swell: A healthcare-focused review platform with strong EHR workflows and limited review-source coverage. Ranked #26 of 164 in Review Management Software by our editors (6.5/10); pricing: Pricing on request; best for healthcare practices needing HIPAA-aware workflows.
At a glance
- Editor score6.5 / 10
- PricingPricing on request
- Best forHealthcare practices needing HIPAA-aware workflows
- Request channelsEmail_and_sms
- Founded2016 · Holladay, Utah, USA
- Facts checked22 Sep 2026
Where it wins
- Automated review invitations through email and text
- AI-drafted HIPAA-compliant responses with review monitoring
- EHR integrations, healthcare listings, surveys, and reporting
Where it doesn't
- Monitors reviews only on Google, Healthgrades, and Facebook
- Pricing uses a contact-sales model and is priced per location
- Available on the web, with no listed desktop or mobile apps
Our verdict on Swell
Swell is a healthcare reputation management and patient experience platform for dental groups, medical groups, specialty practices, and other multi-location healthcare organizations. It connects with EHR and practice-management systems to automate review invitations through email and text, while supporting patient surveys, NPS measurement, healthcare listings, and embeddable website review widgets. Its reporting can be organized by location, provider, platform, and date, making it suited to organizations managing reputation across multiple practices.
Its integration set is a central strength. Swell supports Dentrix, Open Dental, Ortho2 Edge, athenahealth, eClinicalWorks, NexHealth, Sikka, Dental Intelligence, Zenoti, Denticon, and Cloud9 Software. These connections support automated campaigns tied to existing healthcare workflows rather than requiring every invitation to be handled manually. Healthcare listings management across 50+ directories also broadens its role beyond review collection, while surveys and NPS measurement add patient feedback to the same workflow.
Swell’s focus is healthcare-specific reputation management, including AI-drafted HIPAA-compliant review responses and monitoring alerts. That focus makes it a strong fit for multi-location practices that need healthcare integrations, provider-level reporting, and workflows designed around patient communications. The trade-off is review-source coverage: monitoring is limited to Google, Healthgrades, and Facebook. Organizations that need wider coverage across review networks should consider an alternative. Swell uses contact-sales pricing, with products priced per location, so it is better suited to practices prepared for a sales-led purchasing process than buyers seeking self-serve plan comparisons.
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Swell pricing
Swell fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Review sources | Google, Healthgrades, Facebook |
| Request channels | Email_and_sms |
| Location limit | Not verified |
| Monitoring alerts | Yes |
| AI response assistance | Yes |
| Review display widgets | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, HIPAA |
| Support | Email, Live chat, Phone, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Dentrix, Open Dental, Ortho2 Edge, athenahealth, eClinicalWorks, NexHealth … |
| Pricing | Pricing on request (source) |
| Website | swellcx.com |
| Facts checked | 22 Sep 2026 |
Swell integrations
Swell lists 100+ integrations on its own site — the 11 named here are the ones its pages call out.
- Dentrix
- Open Dental
- Ortho2 Edge
- athenahealth
- eClinicalWorks
- NexHealth
- Sikka
- Dental Intelligence
- Zenoti
- Denticon
- Cloud9 Software
Alternatives to Swell
- BirdeyeA broad review-management suite for monitoring, responding to, and promoting feedback.9.3
- ProvenExpertA broad review management platform with multichannel collection, verification, and analytics.9.1
- ReputationA broad review-management suite for multi-location organizations that need mobile workflows.8.9
Also Ranked In
Swell is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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