Swell review
A healthcare-focused review platform with strong EHR workflows and limited review-source coverage.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Swell is a healthcare reputation management and patient experience platform for dental groups, medical groups, specialty practices, and other multi-location healthcare organizations. It connects with EHR and practice-management systems to automate review invitations through email and text, while supporting patient surveys, NPS measurement, healthcare listings, and embeddable website review widgets. Its reporting can be organized by location, provider, platform, and date, making it suited to organizations managing reputation across multiple practices.
Its integration set is a central strength. Swell supports Dentrix, Open Dental, Ortho2 Edge, athenahealth, eClinicalWorks, NexHealth, Sikka, Dental Intelligence, Zenoti, Denticon, and Cloud9 Software. These connections support automated campaigns tied to existing healthcare workflows rather than requiring every invitation to be handled manually. Healthcare listings management across 50+ directories also broadens its role beyond review collection, while surveys and NPS measurement add patient feedback to the same workflow.
Swell’s focus is healthcare-specific reputation management, including AI-drafted HIPAA-compliant review responses and monitoring alerts. That focus makes it a strong fit for multi-location practices that need healthcare integrations, provider-level reporting, and workflows designed around patient communications. The trade-off is review-source coverage: monitoring is limited to Google, Healthgrades, and Facebook. Organizations that need wider coverage across review networks should consider an alternative. Swell uses contact-sales pricing, with products priced per location, so it is better suited to practices prepared for a sales-led purchasing process than buyers seeking self-serve plan comparisons.
Swell pros and cons
- Where it wins
- Automated review invitations through email and text
- AI-drafted HIPAA-compliant responses with review monitoring
- EHR integrations, healthcare listings, surveys, and reporting
- Where it doesn't
- Monitors reviews only on Google, Healthgrades, and Facebook
- Pricing uses a contact-sales model and is priced per location
- Available on the web, with no listed desktop or mobile apps
Swell fact sheet, pricing and score →
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