Suptask
Suptask: A Slack-centered ticketing desk that turns forwarded support email into trackable requests. Ranked #22 of 32 in Customer Service Email Management Software by our editors (7.0/10); pricing: 14-day trial; best for teams that manage support requests inside Slack.
At a glance
- Editor score7.0 / 10
- Pricing14-day trial
- Best forTeams that manage support requests inside Slack
- Free planNo
- Paid from$15/user/mo
- Gmail integrationYes
- Facts checked25 Oct 2026
Where it wins
- Turns forwarded support emails into tickets with replies sent from Slack
- Routes requests across teams with forms, workflows, and approvals
- Growth adds SLA management and AI knowledge answers
Where it doesn't
- Email handling depends on a Slack-centered workflow
- Starter is limited to a single-team inbox
- No free plan; paid plans start at $15 per agent monthly with annual billing
Our verdict on Suptask
Suptask is a Slack-native service desk for customer support and internal teams that want to manage requests as tickets inside Slack. Requesters can submit through Slack or email, and agents can create, route, assign, and respond to tickets there. For email-based requests, teams can forward support messages into Slack and reply to the requester by email from Slack. Shared inboxes, forms, custom fields, reporting, and service-level tracking bring structure to that workflow.
Its main distinction is the Slack-centered approach rather than an email-first shared inbox. Tickets can start in Slack channels, direct messages, and groups, or arrive through forwarded email; routing, forms, and approvals help organize work across teams. Professional adds unlimited teams, multi-source intake, basic automations, ad-hoc approvals, performance reporting, and API and webhooks. Integrations include Gmail, Outlook, Google Drive, Notion, and Atlassian Confluence, alongside Slack. This fits teams already working in Slack, but may be less direct for teams that want agents to handle support primarily in an email inbox.
Pricing is per agent per month. Starter costs $15 with annual billing or $18 with monthly billing, and includes a single-team inbox, Slack ticketing, unlimited forms and fields, and dashboard analytics. Professional is $24 annually or $29 monthly, while Growth is $38 annually or $45 monthly; Growth adds workflow automations, automated approvals, SLA management, dynamic forms, AI knowledge answers, and single sign-on. Custom offers custom integrations, volume discounts and unlimited agents, Slack Enterprise+, HIPAA compliance, and dedicated support. A 14-day trial is available, but there is no free plan. Suptask suits support teams that want ticket workflows in Slack; teams seeking an email-first shared inbox should consider a more direct fit.
Your product? Our editors can test Suptask in depth and publish a review, labelled as paid · from $149/mo →
Suptask pricing
All 4 Suptask plans and prices →
Suptask fact sheet
| Free plan | No |
|---|---|
| Paid from | $15/user/mo |
| Gmail integration | Yes |
| Shared inbox | Yes |
| Ticket workflows | Yes |
| Internal collaboration | Yes |
| Supported channels | Slack, email, web forms, WhatsApp groups |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, SSO/SAML |
| Support | Email, Live chat, Docs, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Slack, Gmail, Outlook, Google Drive, Notion, Atlassian Confluence … See all → |
| Pricing | 14-day trial (source) |
| Website | suptask.com |
| Facts checked | 25 Oct 2026 |
Suptask integrations
Suptask lists 9 integrations on its own site.
- Slack
- Gmail
- Outlook
- Google Drive
- Notion
- Atlassian Confluence
- REST API
- Webhooks
- Slack Workflows
See all Suptask integrations →
Alternatives to Suptask
- Help ScoutA broad support inbox with a free entry plan and paid tiers for growing teams.9.3
- Teamwork DeskFull ticketing starts at $9.50 per user per month with annual billing.9.1
- FrontA flexible shared inbox for teams managing support across multiple channels.8.9
See all Suptask alternatives →
Used Suptask? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Suptask for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Suptask is listed in our Customer Service Email Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/suptask/"><img src="https://www.itechguides.com/best/badge/suptask.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update