SupportCore
SupportCore: A capable free support inbox, with paid tiers adding chat, automation and security. Ranked #43 of 61 in Customer Service Software for Small Business by our editors (5.0/10); pricing: Free plan; best for small teams wanting a free shared inbox with AI support.
At a glance
- Editor score5.0 / 10
- PricingFree plan
- Best forSmall teams wanting a free shared inbox with AI support
- Free planYes
- Paid from$29/mo
- Shared inboxYes
- Facts checked4 Oct 2026
Where it wins
- Free plan includes a shared inbox, knowledge base and customer portal
- AI bot and suggested replies draw on knowledge base articles
- SLA policies, automation rules and live chat are available on Starter
Where it doesn't
- Live chat, SLA policies and automation start at $29 per month
- Advanced security controls and unlimited tickets require Business at $499 monthly
- SOC 2 Type II is in progress, not completed
Our verdict on SupportCore
SupportCore brings email, chat and portal submissions into a shared inbox, with ticket assignment, tags, priority levels and internal notes. It is aimed at teams that need a central place to manage customer requests, publish help content and give customers a portal for submitting and tracking tickets. AI bot and suggested replies are grounded in knowledge base articles, making the product especially relevant to small teams seeking AI assistance without giving up a free starting option.
The Free plan is $0 per month and includes a shared inbox, knowledge base, customer portal and email integration. Starter costs $29 per month and adds live chat, SLA policies, automation rules and a REST API. Growth is $79 per month, adding outbound webhooks, custom branding, and a custom domain and SSL. At $199 per month, Pro adds Jira and Confluence knowledge base sync, custom CSS on the portal and priority support. Business is $499 per month and adds unlimited agents and tickets, SSO / Custom IdP and advanced security controls. Enterprise has a dedicated CSM, custom contract and SLA, procurement and security review, and onboarding and migration support; no price is stated here. The pricing page says annual plans are discounted about 20%, without publishing their amounts.
The platform’s feature set spans ticket routing and escalation, SLA breach warnings, a searchable public knowledge base, embeddable live chat and workflow automation. Integrations include Jira, Confluence, Slack, HubSpot, Shopify, GitHub, Auth0, Zapier, FormFlow, Email / SMTP and Stripe, alongside the REST API. Support is listed through email and docs; the product is available on web, API and Android. Small teams can start with the free inbox, while teams that need chat or SLAs must budget for Starter. Buyers needing unlimited tickets or advanced security controls should compare the $499 Business tier with alternatives. GDPR and two-factor authentication are listed; SOC 2 Type II is in progress, not completed.
Your product? Our editors can test SupportCore in depth and publish a review, labelled as paid · from $99/mo →
SupportCore pricing
All 6 SupportCore plans and prices →
SupportCore fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/mo |
| Support channels | Multichannel |
| Shared inbox | Yes |
| Live chat | Yes |
| Ticket automation | Yes |
| Knowledge base | Yes |
| Mobile apps | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, Android |
| Compliance & security | GDPR, 2FA |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Jira, Confluence, Slack, HubSpot, Shopify, GitHub … See all → |
| Pricing | Free plan (source) |
| Website | supportcore.io |
| Facts checked | 4 Oct 2026 |
SupportCore integrations
SupportCore lists 12 integrations on its own site.
- Jira
- Confluence
- Slack
- HubSpot
- Shopify
- GitHub
- Auth0
- Zapier
- REST API
- FormFlow
- Email / SMTP
- Stripe
See all SupportCore integrations →
Alternatives to SupportCore
- FreshdeskA broad help desk for small teams that need ticketing, self-service, and automation.9.3
- Zoho DeskA scalable help desk with a free three-seat tier and paid tools for multichannel support.9.2
- IntercomLive chat, shared inbox, ticketing and AI support across customer channels.9.1
See all SupportCore alternatives →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used SupportCore for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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