Sunrise HRCM
Sunrise HRCM: A Microsoft-focused HR service platform with broad case, workflow, and analytics coverage. Ranked #30 of 47 in HR Case Management Software by our editors (6.5/10); pricing: Pricing on request; best for microsoft-centric HR service teams.
At a glance
- Editor score6.5 / 10
- PricingPricing on request
- Best forMicrosoft-centric HR service teams
- Workflow automationYes
- Founded1994 · London, United Kingdom
- Facts checked20 Sep 2026
Where it wins
- Omnichannel intake with audit-trailed case tracking
- Microsoft Teams chatbot with SharePoint and ChatGPT integration
- SLAs, service catalogs, automation, analytics, and APIs in one platform
Where it doesn't
- Pricing requires a sales conversation
- Its broad feature set may exceed simple ticketing needs
- The chatbot experience is closely tied to the Microsoft ecosystem
Our verdict on Sunrise HRCM
Sunrise HRCM is an HR case management and service desk platform for HR and shared-services teams. It brings employee queries, cases, requests, documentation, tasks, and feedback into a centralized system with audit trails and configurable workflows. Employees can submit and track requests through a self-service portal, search knowledge articles, or use a Microsoft Teams chatbot. Intake spans phone, email, portal, and API channels, making the product suited to teams managing varied employee-service workflows rather than a single support inbox.
The platform’s strongest fit is the Microsoft ecosystem. It integrates with Microsoft Teams, SharePoint, Exchange, Entra, Graph, Power Automate, and Power BI, while also connecting with ChatGPT, Jira, Slack, Pipedrive, and DocuSign. The Teams chatbot combines ChatGPT and SharePoint integration, giving Microsoft-oriented teams a route to conversational support and approved knowledge content. REST and SOAP APIs add options for connecting HR processes with external applications. Teams operating outside Microsoft’s environment can still use the web platform and other integrations, but the product’s most distinctive experience is clearly Microsoft-centered.
Pricing follows a contact-sales model, while the published offering includes a free trial. The feature set covers SLA response and resolution tracking, configurable request forms, service catalogs, automated task and process creation, dashboards, KPIs, reporting, and analytics. Sunrise HRCM also supports web, iOS, and Android access, alongside its browser-based interface. Choose it when auditability, omnichannel intake, workflow control, knowledge, and Microsoft integration matter together. Consider a narrower HR ticketing product if your team needs only basic case tracking without service catalogs, automation, analytics, or ecosystem integrations.
Your product? Our editors can test Sunrise HRCM in depth and publish a review, labelled as paid · from $149/mo →
Sunrise HRCM pricing
Sunrise HRCM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case intake options | Omnichannel |
| Workflow automation | Yes |
| SLA tracking | Yes |
| HR knowledge base | Yes |
| Request catalog | Yes |
| HRIS synchronization | Not verified |
| Deployment | Cloud |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | Email, Phone, Tickets |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Microsoft Teams, Microsoft SharePoint, ChatGPT, Microsoft Exchange, Microsoft Entra, Microsoft Graph … See all → |
| Pricing | Pricing on request |
| Website | sunrisesoftware.com |
| Facts checked | 20 Sep 2026 |
Sunrise HRCM integrations
Sunrise HRCM lists 12 integrations on its own site.
- Microsoft Teams
- Microsoft SharePoint
- ChatGPT
- Microsoft Exchange
- Microsoft Entra
- Microsoft Graph
- Microsoft Power Automate
- Power BI
- Jira
- Slack
- Pipedrive
- DocuSign
See all Sunrise HRCM integrations →
Alternatives to Sunrise HRCM
- ServiceNow HR Service DeliveryA broad enterprise HR service delivery suite with strong intake, workflow, AI, and integration coverage.9.4
- Workday HelpA Workday-centered HR case system with self-service, routing, SLAs, and omnichannel intake.9.3
- Oracle HR Help DeskA capable HR help desk for organizations already invested in Oracle Fusion Cloud HCM.9.2
See all Sunrise HRCM alternatives →
Also Ranked In
Sunrise HRCM is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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