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SocialCX

Freemium#76 of 85 in Social Media Listening Software

SocialCX: A focused social listening option with a useful free plan and enterprise controls. Ranked #76 of 85 in Social Media Listening Software by our editors (3.0/10); pricing: Free plan · 30-day trial; best for small teams wanting free keyword monitoring and alerts.

3.0/10Editor score

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SocialCX3.0 Visit SocialCX

At a glance

Editor score
3.0 / 10
Pricing
Free plan · 30-day trial
Best for
Small teams wanting free keyword monitoring and alerts
Free plan
Yes
Facts checked
22 Sep 2026

Where it wins
- Free plan includes AI sentiment analysis plus email and Slack alerts.
- Growth adds trend detection, advanced alerts, and competitor tracking.
- Enterprise includes SSO/SAML, audit logs, and priority support with an SLA.
Where it doesn't
- Platform integrations are limited to Slack and email.
- Monitoring is organized around keyword and monthly mention limits.
- Advanced competitor and alert capabilities begin on the Growth plan.

Our verdict on SocialCX

SocialCX is a hosted social listening platform for brand, marketing, customer-experience, PR, and insights teams. It supports tracked keyword monitoring, monthly mention monitoring, AI sentiment analysis, competitor tracking, trend detection, scheduled reports, CSV export, and alerts. The Free plan gives small teams a way to monitor conversations with AI sentiment analysis and email and Slack alerts, while a 30-day trial provides an additional path to evaluate the product’s monitoring workflow.

Its plan structure maps capabilities to team maturity. Free and Starter include AI sentiment analysis plus email and Slack alerts. Growth adds advanced alerts, trend detection, and competitor tracking, making it the clearest fit for teams that need more than basic monitoring. Enterprise adds custom AI recommendations, unlimited competitor tracking, SSO/SAML, role-based access control, append-only audit logs, and priority support with an SLA. Published category details also specify a query limit of 15 and one unit of historical data.

SocialCX fits teams that want keyword- and mention-focused listening with straightforward alert and reporting options, especially when Slack and email cover their notification needs. Scheduled reports and CSV export support sharing and downstream analysis, while the enterprise controls address organizations with stronger access and audit requirements. Teams that need broader integrations or a wider platform ecosystem should compare alternatives before choosing it. Small teams seeking free monitored keywords and alerts are the strongest match; organizations requiring extensive channel coverage may find the product too narrow.

Your product? Our editors can test SocialCX in depth and publish a review, labelled as paid · from $149/mo →

SocialCX pricing

Plans Free plan · 30-day trialFreemium A usable free plan; paid tiers unlock the limits above. Prices checked 22 Sep 2026.

See plans on socialcx.app

All 4 SocialCX plans and prices →

SocialCX fact sheet

Free plan	Yes
Paid from	Not verified
Social network coverage	Not verified
Web monitoring	Not verified
Sentiment analysis	Yes
Historical data	1 months
Tracked query limit	15 queries
News monitoring	Not verified
Alert channels	email, Slack
Free trial	30 days · no card needed
Deployment	Cloud
Compliance & security	GDPR, SSO/SAML
Support	Email
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	2 integrations: Slack, Email
Pricing	Free plan · 30-day trial (source)
Website	socialcx.app
Facts checked	22 Sep 2026

SocialCX integrations

SocialCX lists 2 integrations on its own site.

Slack
Email

Alternatives to SocialCX

See all SocialCX alternatives →

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used SocialCX for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

SocialCX is listed in our Social Media Listening Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update