SkillTap review
A focused sales coaching platform for live-call scoring and targeted practice.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SkillTap is a browser-based sales coaching platform for revenue teams that want structured practice and detailed live-call review. Its realtime AI voice roleplay uses configurable buyer personas, while automated scoring evaluates live conversations against custom methodologies and scorecards. Personalized feedback, targeted practice drills, transcripts, summaries, sentiment, and outcome analysis support both individual improvement and manager-led coaching. The product also supports hiring and candidate conversation screening.
Its strongest fit is for organizations that need more than basic call recording or generic coaching prompts. Managers can use dashboards to monitor representative practice, identify weak spots, and track skill trends. CRM and sales-stack integrations connect SkillTap with Salesforce, HubSpot, Zoom, Gong, Slack, Outreach, Salesloft, Microsoft Teams, dialers, and call recorders. That ecosystem coverage makes it suitable for teams that already distribute sales activity across CRM, communication, and engagement tools.
Pricing is handled through a sales conversation and tailored to team size, scenarios, and goals. This approach may suit teams seeking a configured coaching program, while teams that prefer self-serve purchasing may find the buying process less direct. SkillTap also does not currently hold SOC 2 certification, which matters for organizations with formal vendor-certification requirements. Choose it for AI roleplay, advanced call analysis, custom grading, and manager visibility; consider another option if public plan selection or SOC 2 certification is essential.
SkillTap pros and cons
- Where it wins
- Realtime AI roleplay with configurable buyer personas
- Custom scorecards, methodology grading, and targeted drills
- Manager dashboards show skill trends and weak spots
- Where it doesn't
- Pricing is handled through a sales conversation
- Web access is the listed platform
- SkillTap does not currently hold SOC 2 certification
SkillTap fact sheet, pricing and score →
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