Shopmetrics NEXT
Shopmetrics NEXT: A broad mystery shopping platform for managing complex field programs and corrective actions. Ranked #3 of 21 in Mystery Shopping Software by our editors (7.7/10); pricing: Pricing on request; best for complex programs with corrective actions.
At a glance
- Editor score7.7 / 10
- PricingPricing on request
- Best forComplex programs with corrective actions
- Shopper portalYes
- Founded2004 · Sylvania, Ohio, United States
- Facts checked20 Sep 2026
Where it wins
- Offline survey completion with autosave supports field data collection.
- Action plans and corrective-action workflows extend beyond reporting.
- Portals, scheduling, quotas, analytics, and mobile submissions work together.
Where it doesn't
- Pricing requires contacting sales.
- The broad feature set may exceed the needs of simple programs.
- GigSpot is the named integration for fieldworker and job management.
Our verdict on Shopmetrics NEXT
Shopmetrics NEXT is a web-based platform for mystery shopping, fieldwork, audits, market research, and customer-experience management. It is designed for research providers and operational teams that need to schedule assignments, manage shoppers and fieldworkers, collect evidence, validate submissions, analyze results, and share findings with clients. Its coverage includes web, iOS, and Android, with shopper portals, mobile job boards, and field submissions supporting work across the program lifecycle.
The platform’s strongest fit is for complex operations that need more than assignment distribution and survey collection. Project management, assignment scheduling, shopper self-rescheduling, quota logic, and configurable survey views support structured fieldwork. Offline survey completion and autosave are useful for mobile data collection, while multimedia attachments support evidence gathering. Analytics, dashboards, and KPI drill-down provide reporting depth, and action plans with corrective-action workflows connect findings to follow-up work. GigSpot integration adds a named connection for fieldworker and job management.
Shopmetrics NEXT is less suited to teams seeking a simple, self-service mystery shopping tool with transparent online pricing. The published pricing model directs prospective customers to contact sales, so evaluation includes a sales-led step. Its broad combination of portals, surveys, mobile collection, analytics, partner collaboration, and corrective actions is most appropriate when programs involve multiple operational stages or ongoing service improvement. Teams with those requirements should consider Shopmetrics NEXT; organizations needing only basic scheduling and reporting may prefer a narrower product.
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Shopmetrics NEXT pricing
Shopmetrics NEXT fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Shopper portal | Yes |
| Assignment scheduling | Yes |
| Report form builder | Yes |
| Mobile shopper app | Yes |
| Evidence collection | Multiple |
| Shopper payments | Yes |
| Results analytics | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 1 integrations: GigSpot |
| Pricing | Pricing on request |
| Website | shopmetrics.com |
| Facts checked | 20 Sep 2026 |
Shopmetrics NEXT integrations
Shopmetrics NEXT lists 1 integrations on its own site.
- GigSpot
Alternatives to Shopmetrics NEXT
- MebiusA broad mystery-shopping platform with AI analysis, validation, and integration options.8.8
- CheckerA full mystery-shopping workflow spanning shoppers, fieldwork, payments, reporting, and fraud checks.7.8
- HyperspaceA €55/month platform combining mobile audits, evidence, dashboards and corrective actions.7.6
See all Shopmetrics NEXT alternatives →
Shopmetrics NEXT vs the competition
- Shopmetrics NEXT vs Mebius
- Shopmetrics NEXT vs Checker
- Shopmetrics NEXT vs Hyperspace
- Shopmetrics NEXT vs PRISM Mystery Shopping Platform
- Shopmetrics NEXT vs Qmoxi Retail
- Shopmetrics NEXT vs KPI Mystery Shopping Platform
Compare Shopmetrics NEXT with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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