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Head-to-head · Mystery Shopping Software

Shopmetrics NEXT vs Hyperspace

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Shopmetrics NEXT #3 in Mystery Shopping Software 7.7/10 Pricing on request ✓ 6 of 6 features Try Shopmetrics NEXT
Hyperspace #4 in Mystery Shopping Software 7.6/10 Paid ✓ 3 of 6 features Visit Hyperspace

Shopmetrics NEXT leads on 0 checks, Hyperspace on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreShopmetrics NEXT · 7.7/10
  • Most featuresShopmetrics NEXT · 6 of 6

Shopmetrics NEXT scores higher on our rubric for mystery shopping software: 7.7 against 7.6 out of 10; our editors rank them #3 and #4.

On evidence collection, Shopmetrics NEXT gives you Multiple where Hyperspace offers Photos.

Shopmetrics NEXT is the better fit for complex programs with corrective actions. Hyperspace is the better fit for budget-conscious multi-site teams needing native mobile apps.

  • Shopmetrics NEXT fits best

    Complex programs with corrective actions

  • Hyperspace fits best

    Budget-conscious multi-site teams needing native mobile apps

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Side by side

Feature Shopmetrics NEXT 7.7/10 Visit ↗ Hyperspace 7.6/10 Visit ↗
At a glance
Editor score 7.7 7.6
Ranking #3 in Mystery Shopping Software #4 in Mystery Shopping Software
Best for Complex programs with corrective actions Budget-conscious multi-site teams needing native mobile apps
Pricing model Paid Paid
Starting price Pricing on request €55/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Mobile Cloud, Self-hosted, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email Email, Phone
Compliance GDPR GDPR
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Shopmetrics NEXT 6/6 · Hyperspace 3/6
Shopper portal ✓ (best) Not checked yet
Assignment scheduling ✓ ✓
Report form builder ✓ (best) Not checked yet
Mobile shopper app ✓ ✓
Shopper payments ✓ (best) Not checked yet
Results analytics ✓ ✓
Specs
Evidence collection Multiple Photos
Our review
Pros
  • Offline survey completion with autosave supports field data collection.
  • Action plans and corrective-action workflows extend beyond reporting.
  • Portals, scheduling, quotas, analytics, and mobile submissions work together.
  • Native iOS and Android apps support mobile audits and result submission.
  • Dashboards, KPI comparisons and photo evidence support location-level review.
  • Offline submission, quality controls and corrective-action workflows aid field programs.
Cons
  • Pricing requires contacting sales.
  • The broad feature set may exceed the needs of simple programs.
  • GigSpot is the named integration for fieldworker and job management.
  • No free plan is available.
  • The Economy plan includes only 2 users, 10 partners and 2 GB storage.
  • Systems with more than 100 organisational units require an individual quote.
Our verdict

Shopmetrics NEXT is a web-based platform for mystery shopping, fieldwork, audits, market research, and customer-experience management. It is designed for research providers and operational teams that need to schedule assignments, manage…

Read the review →

Hyperspace Franchise Manager is a cloud platform for franchisors and multi-site businesses managing mystery shopping, store checks, audits, partner operations and quality programs. It combines planning, digital checklists, mobile result…

Read the review →
  1. Shopmetrics NEXTMystery Shopping Software 7.7Pricing on request
  2. HyperspaceMystery Shopping Software 7.6Paid

Strengths and trade-offs

  • Shopmetrics NEXT — where it wins

    • Offline survey completion with autosave supports field data collection.
    • Action plans and corrective-action workflows extend beyond reporting.
    • Portals, scheduling, quotas, analytics, and mobile submissions work together.

    Where it doesn't

    • Pricing requires contacting sales.
    • The broad feature set may exceed the needs of simple programs.
    • GigSpot is the named integration for fieldworker and job management.

  • Hyperspace — where it wins

    • Native iOS and Android apps support mobile audits and result submission.
    • Dashboards, KPI comparisons and photo evidence support location-level review.
    • Offline submission, quality controls and corrective-action workflows aid field programs.

    Where it doesn't

    • No free plan is available.
    • The Economy plan includes only 2 users, 10 partners and 2 GB storage.
    • Systems with more than 100 organisational units require an individual quote.

More comparisons

All mystery shopping software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update