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Head-to-head · Mystery Shopping Software

Shopmetrics NEXT vs Qmoxi Retail

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Shopmetrics NEXT #3 in Mystery Shopping Software 7.7/10 Pricing on request ✓ 6 of 6 features Try Shopmetrics NEXT
Qmoxi Retail #6 in Mystery Shopping Software 7.4/10 Pricing on request ✓ 5 of 6 features Visit Qmoxi Retail

Shopmetrics NEXT leads on 0 checks, Qmoxi Retail on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreShopmetrics NEXT · 7.7/10
  • Most featuresShopmetrics NEXT · 6 of 6

Shopmetrics NEXT scores higher on our rubric for mystery shopping software: 7.7 against 7.4 out of 10; our editors rank them #3 and #6.

Shopmetrics NEXT is the better fit for complex programs with corrective actions. Qmoxi Retail is the better fit for global multilingual retail programs.

  • Shopmetrics NEXT fits best

    Complex programs with corrective actions

  • Qmoxi Retail fits best

    Global multilingual retail programs

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Side by side

Feature Shopmetrics NEXT 7.7/10 Visit ↗ Qmoxi Retail 7.4/10 Visit ↗
At a glance
Editor score 7.7 7.4
Ranking #3 in Mystery Shopping Software #6 in Mystery Shopping Software
Best for Complex programs with corrective actions Global multilingual retail programs
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web
Support Email Phone
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Shopmetrics NEXT 6/6 · Qmoxi Retail 5/6
Shopper portal ✓ ✓
Assignment scheduling ✓ ✓
Report form builder ✓ (best) Not checked yet
Mobile shopper app ✓ ✓
Shopper payments ✓ ✓
Results analytics ✓ ✓
Specs
Evidence collection Multiple Not checked yet
Our review
Pros
  • Offline survey completion with autosave supports field data collection.
  • Action plans and corrective-action workflows extend beyond reporting.
  • Portals, scheduling, quotas, analytics, and mobile submissions work together.
  • Covers shopper assignment, surveys, reporting, and client delivery
  • Supports geofencing, real-time analytics, and multilingual deployment
  • Includes shopper payments, workflow automation, and system connectivity
Cons
  • Pricing requires contacting sales.
  • The broad feature set may exceed the needs of simple programs.
  • GigSpot is the named integration for fieldworker and job management.
  • Pricing is handled through a contact-sales model
  • Enterprise scope may exceed the needs of smaller programs
  • Integration planning depends on existing systems and connectivity needs
Our verdict

Shopmetrics NEXT is a web-based platform for mystery shopping, fieldwork, audits, market research, and customer-experience management. It is designed for research providers and operational teams that need to schedule assignments, manage…

Read the review →

Qmoxi Retail is enterprise software for organizations running mystery shopping, market research, retail auditing, customer engagement, and workforce operations. It brings project setup, shopper eligibility, assignment, surveys, editing,…

Read the review →
  1. Shopmetrics NEXTMystery Shopping Software 7.7Pricing on request
  2. Qmoxi RetailMystery Shopping Software 7.4Pricing on request

Strengths and trade-offs

  • Shopmetrics NEXT — where it wins

    • Offline survey completion with autosave supports field data collection.
    • Action plans and corrective-action workflows extend beyond reporting.
    • Portals, scheduling, quotas, analytics, and mobile submissions work together.

    Where it doesn't

    • Pricing requires contacting sales.
    • The broad feature set may exceed the needs of simple programs.
    • GigSpot is the named integration for fieldworker and job management.

  • Qmoxi Retail — where it wins

    • Covers shopper assignment, surveys, reporting, and client delivery
    • Supports geofencing, real-time analytics, and multilingual deployment
    • Includes shopper payments, workflow automation, and system connectivity

    Where it doesn't

    • Pricing is handled through a contact-sales model
    • Enterprise scope may exceed the needs of smaller programs
    • Integration planning depends on existing systems and connectivity needs

More comparisons

All mystery shopping software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update