Shiken review
A broad sales coaching and learning suite with useful free allowances and a £99 paid entry point.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Shiken brings sales roleplay, call analysis, coaching feedback and structured learning into one product. It is aimed at sales enablement and L&D teams, creators, coaches, individual learners and managers who want to practice discovery, objection handling or executive pitches, then connect those activities to development plans and follow-up check-ins. Its scope extends from AI-generated roleplays and microlearning to meeting recording, CRM synchronization, manager dashboards and LMS delivery, making it suited to organizations that want coaching and learning in the same workflow.
The free plan provides unlimited recording and transcription, a 30-day history, five AI summaries per month, 10 roleplay turns, 10 AI chats and five AI notes. The published paid plans show Solo Creator at £99 per month when billed annually, with one admin, one paid course, one community and up to 500 enrolled learners. Creator Team is £299 per month when billed annually and adds two admins, up to five communities, up to 2,500 learners and full cohort analytics. Enterprise adds SSO/SAML, SCORM, a dedicated customer success manager, advanced analytics and enterprise security controls. A seven-day card-required trial applies to creator plans.
Its strongest fit is a team that needs more than call recording or standalone roleplay. Shiken connects Zoom, Google Meet and Microsoft Teams recording with Salesforce, HubSpot and Dynamics 365 synchronization, while Slack, Teams, LTI, SCORM and xAPI support broaden delivery options. Conversation analytics cover talk time and objectives, and managers can use skill-gap analytics, scorecards and targeted drills to guide development. The trade-off is breadth and plan boundaries: individuals may find the free allowances restrictive, while smaller teams may outgrow the one-admin Solo Creator structure. Choose Shiken for connected coaching, practice and learning; choose an alternative if you need only a narrowly focused coaching tool.
Shiken pros and cons
- Where it wins
- AI roleplay and rubric-based scoring for practice and real calls
- Meeting capture, conversation intelligence and automatic call summaries
- Coaching, development plans and learning delivery across web, mobile and LMS platforms
- Where it doesn't
- Free plan limits AI summaries, roleplay turns, chats and notes
- Solo Creator supports one admin, one course and one community
- Annual billing applies to the published Solo Creator and Creator Team prices
Shiken fact sheet, pricing and score →
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