ScreenMeet Remote Support review
A broad remote support suite with strong ServiceNow integration and custom pricing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ScreenMeet Remote Support is a remote support platform for enterprise IT and customer-support teams. Agents can view, control, and troubleshoot devices from ServiceNow, Salesforce, Tanium, or a standalone console. Support covers attended and unattended access, screen sharing, file transfer, diagnostics, multi-monitor environments, session collaboration, and automatic documentation. Agent access is browser-based, while supported endpoints include Windows, macOS, Linux, ChromeOS, iOS, and Android.
Its strongest fit is for organizations that want remote assistance inside established service-management and endpoint workflows. Native integrations with ServiceNow, Salesforce, and Tanium connect support activity with existing platform authentication and governance. The feature set also extends beyond basic screen sharing: teams can transfer sessions, add multiple agents, gather system information, record sessions, share files and clipboard contents, and support servers and infrastructure without an attended user present. AI-powered session summaries and troubleshooting assistance add a documentation and resolution layer for teams handling recurring support work.
Pricing is custom and based on active agent seats. The Remote Support plan includes native platform integrations, secure remote access and control, an advanced troubleshooting toolkit, unattended device support, and enterprise security compliance. A 14-day trial is available, but there is no free plan. ScreenMeet should suit ServiceNow-centered teams that need broad remote support capabilities and AI assistance across varied endpoints. Smaller organizations seeking a simple, independently priced remote-access tool may find the enterprise workflow focus and contact-sales model less suitable.
ScreenMeet Remote Support pros and cons
- Where it wins
- Native ServiceNow, Salesforce, and Tanium integrations
- Unattended access, recording, diagnostics, and multi-agent sessions
- AI-powered session summaries and troubleshooting assistance
- Where it doesn't
- Custom pricing makes upfront cost comparison harder
- No free plan is available
- Enterprise-focused features may exceed smaller teams’ needs
ScreenMeet Remote Support fact sheet, pricing and score →
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