Runbooks
Runbooks: A single-plan IT operations platform for small teams that need documentation and inventory. Ranked #50 of 60 in IT Knowledge Base Software by our editors (3.8/10); pricing: Paid; best for small IT teams needing simple documentation and inventory.
At a glance
- Editor score3.8 / 10
- PricingPaid
- Best forSmall IT teams needing simple documentation and inventory
- Free planNo
- Paid from$25/user/mo
- Facts checked20 Sep 2026
Where it wins
- Combines knowledgebase, help desk, incidents, tasks, and inventory
- Includes audit logs, MFA, password management, and automated reports
- One $25-per-tech monthly plan covers ITSM, ITAM, BizOps, SecOps, and Insights
Where it doesn't
- Web-only access limits platform coverage
- No described integrations or AI capabilities
- The broad feature set may exceed simple documentation needs
Our verdict on Runbooks
Runbooks is an integrated IT operations platform for internal IT departments, managed service providers, and growing organizations. It brings together knowledgebase and documentation with help desk and ticketing, incident management, task management, IT inventory, software and subscription management, security features, and reporting. That combination makes it a fit for small IT teams that want documentation and inventory alongside day-to-day service operations rather than a standalone knowledge base.
Pricing is straightforward: Runbooks has one plan at $25 per tech per month, billed monthly. The plan includes ITSM, ITAM, BizOps, SecOps, and Insights. Its feature coverage includes grouped tickets for incident management, inventory and lifecycle management, audit logs, multifactor authentication, password management, automated reports, and technology KPI analytics. For a team that would otherwise coordinate these functions across separate tools, the single-plan structure keeps the buying decision focused on the number of techs and the need for the combined scope.
The main trade-off is breadth within a web-only product. Runbooks covers documentation as part of a wider IT operations system, but its described scope does not include integrations or AI capabilities. Teams seeking a focused knowledge base with broader platform connectivity may prefer an alternative built around those priorities. Runbooks is the clearer choice for small IT teams that want one system spanning tickets, incidents, documentation, assets, passwords, audit activity, and reports, especially when web access is sufficient and a single monthly plan is preferable to assembling separate tools.
Your product? Our editors can test Runbooks in depth and publish a review, labelled as paid · from $149/mo →
Runbooks pricing
All 1 Runbooks plans and prices →
Runbooks fact sheet
| Free plan | No |
|---|---|
| Paid from | $25/user/mo |
| Internal employee portal | Not verified |
| Runbook support | Not verified |
| AI-powered search | Not verified |
| Slack access | Not verified |
| Microsoft Teams access | Not verified |
| Single sign-on | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, 2FA |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Paid (source) |
| Website | runbooks.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Runbooks
- ServiceNow Knowledge ManagementA governed, AI-enabled knowledge platform for enterprise IT service organizations.9.3
- IT GlueA structured documentation hub for mature MSP operations and internal IT teams.8.8
- HuduA broad IT documentation platform for MSPs that connects knowledge, assets, passwords, and workflows.8.7
See all Runbooks alternatives →
Used Runbooks? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Runbooks for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Runbooks is listed in our IT Knowledge Base Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/runbooks/"><img src="https://www.itechguides.com/best/badge/runbooks.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update