Rossware
Rossware: A broad appliance-service suite covering dispatch, parts, warranties, mobile work, and payments. Ranked #3 of 31 in Appliance Repair Software by our editors (9.0/10); pricing: Paid; best for appliance companies needing deep operations.
At a glance
- Editor score9.0 / 10
- PricingPaid
- Best forAppliance companies needing deep operations
- Free planNo
- Paid from$10/mo
- Dispatch & schedulingYes
- Facts checked20 Sep 2026
Where it wins
- Covers parts inventory, special orders, and warranty claim transmission
- Supports scheduling, dispatch maps, mobile workflows, invoicing, and payments
- Runs across Windows, iOS, and Android with appliance-service integrations
Where it doesn't
- Core ServiceDesk pricing requires contacting Rossware
- The $10 monthly plan is for the CyberOffice minimum/add-on
- Its broad operations scope may exceed smaller repair teams' needs
Our verdict on Rossware
Rossware is a service-management suite for appliance repair companies that need more than basic appointment booking. ServiceDesk brings together customer calls, job records, appointments, technician dispatching, parts inventory, warranty claims, invoices, payments, and service history. Its SD-Mobile companion supports technicians on Android and iOS, while Windows coverage supports office operations. The product is suited to appliance companies coordinating office staff, field technicians, parts, warranty work, and post-visit administration.
Operational depth is the main reason to consider Rossware. The published feature set spans technician scheduling and dispatch maps, stock tracking, special-order parts, warranty claim forms with electronic transmission, estimates, payment collection, and customer and job history. Technicians can view jobs, record work, request parts, create invoices, collect payments, and submit post-visit reports from mobile devices. Optional CyberOffice tools add online booking, customer job tracking, automated confirmations, surveys, and technician communications. Integrations include Dispatch.me, ServiceBench, Samsung, ServiceLive, and ServicePower, giving the suite connections to appliance-service and dispatch ecosystems.
Pricing has a narrow public entry point: the SD-CyberOffice minimum plan is listed at $10 per month and includes an online scheduling and automation add-on. The published plans show that this price applies to the CyberOffice minimum/add-on, while ServiceDesk pricing requires contacting Rossware. That distinction matters for buyers budgeting around the core service-management application. Rossware should appeal to appliance companies that need connected workflows across calls, dispatch, parts, warranties, mobile work, and billing. Smaller teams seeking only simple scheduling may prefer a narrower tool, while companies with those operational requirements can evaluate Rossware around its appliance-specific coverage and platform support.
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Rossware pricing
All 1 Rossware plans and prices →
Rossware fact sheet
| Free plan | No |
|---|---|
| Paid from | $10/mo |
| Dispatch & scheduling | Yes |
| Work orders | Yes |
| Warranty records | Yes |
| Parts inventory | Yes |
| Technician mobile app | Yes |
| Invoicing & payments | Yes |
| Appliance history | Yes |
| Deployment | Desktop, Mobile |
| Platforms | Windows, iOS, Android |
| Support | Email, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 40+ integrations: Dispatch.me, ServiceBench, Samsung, ServiceLive, ServicePower |
| Pricing | Paid (source) |
| Website | rossware.com |
| Facts checked | 20 Sep 2026 |
Rossware integrations
Rossware lists 40+ integrations on its own site — the 5 named here are the ones its pages call out.
- Dispatch.me
- ServiceBench
- Samsung
- ServiceLive
- ServicePower
Alternatives to Rossware
- STEL OrderA low-cost field service suite with offline mobile workflows and appliance records.9.4
- PettyLogsA free starting point with broad appliance-repair workflows and paid modules offered separately.9.2
- AptoraA mature field-service suite for appliance teams managing service from dispatch to payment.8.9
See all Rossware alternatives →
Rossware vs the competition
- Rossware vs STEL Order
- Rossware vs PettyLogs
- Rossware vs Aptora
- Rossware vs Walkabout Software
- Rossware vs GetTimePad
- Rossware vs ServiceM8
Compare Rossware with any tool side by side →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Rossware for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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