Restaurant Platforms Guest CRM
Restaurant Platforms Guest CRM: A direct-marketing CRM for restaurants that want ownership of guest relationships. Ranked #18 of 27 in Restaurant CRM Software by our editors (7.5/10); pricing: Paid; best for brands owning guest data and direct marketing.
At a glance
- Editor score7.5 / 10
- PricingPaid
- Best forBrands owning guest data and direct marketing
- Paid fromCA$349/site/mo
- Guest segmentationYes
- Facts checked20 Sep 2026
Where it wins
- Detailed guest profiles with spend, visits, orders, and favorite items
- Automatic segments for VIP, first-time, lapsed, and all customers
- Targeted email/SMS campaigns, loyalty tracking, and win-back offers
Where it doesn't
- Direct Revenue starts at CAD 349 per location per month
- Higher-tier pricing is not shown alongside the plan features
- The product is focused on restaurant guest relationships rather than broad CRM use
Our verdict on Restaurant Platforms Guest CRM
Restaurant Platforms Guest CRM is designed for independent restaurants and hospitality businesses that want to own guest relationships and market directly to customers. It creates individual profiles with contact details, lifetime spend, visit counts, order history, favorite items, and loyalty status. Automatic segments include VIPs, first-timers, lapsed guests, and all customers, giving restaurant teams a structured way to distinguish frequent, new, and returning guests. The product runs on the web and through an API, with POS system and Stripe integrations.
The paid plan structure starts with Direct Revenue at CAD 349 per location per month, billed monthly. It includes customer accounts, order history, basic CRM, loyalty and offers, a restaurant-owned website, and direct pickup ordering. Guest Growth adds reservations and waitlists, catering inquiry workflows, enhanced guest segments, AI web chat, and daily summaries. AI Front Desk adds an AI phone agent and web chat, reservation and catering intake, missed-call handling, call recordings and transcripts, and transactional SMS links. Complete Brand adds a private-preview native mobile-app program alongside the AI Front Desk scope. Annual billing offers a 10% saving.
Its strongest fit is for brands that value customer data ownership and want email, SMS, loyalty, and win-back activity connected to restaurant behavior. The platform combines guest profiles with spend and visit history, making campaigns more specific than a basic contact list. POS connectivity supports the restaurant operating context, while Stripe adds payment-platform compatibility. The trade-off is the CAD 349 monthly starting price per location and the product's narrow focus on restaurant guest relationships. Restaurants seeking direct marketing, ordering, reservations, and hospitality workflows should consider it; teams needing a general-purpose CRM outside this setting should choose a broader alternative.
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Restaurant Platforms Guest CRM pricing
All 4 Restaurant Platforms Guest CRM plans and prices →
Restaurant Platforms Guest CRM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | CA$349/site/mo |
| Guest profiles | Yes |
| Visit history | Yes |
| Guest segmentation | Yes |
| Communication channels | Email_and_sms |
| Profile capacity | Not verified |
| POS integration | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 2 integrations: POS systems, Stripe |
| Pricing | Paid (source) |
| Website | restaurantplatforms.com |
| Facts checked | 20 Sep 2026 |
Restaurant Platforms Guest CRM integrations
Restaurant Platforms Guest CRM lists 2 integrations on its own site.
- POS systems
- Stripe
Alternatives to Restaurant Platforms Guest CRM
- Bloom IntelligenceA broad restaurant CRM for unified guest data, measurable campaigns, and multi-location teams.9.3
- FishbowlA deep restaurant CRM with loyalty, automation, analytics, and broad integrations.9.1
- Olo GDPA data platform for restaurant brands unifying guest intelligence across Olo-connected systems.9.0
See all Restaurant Platforms Guest CRM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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