RemoteCall review
A broad remote support platform with strong browser access and mobile coverage.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
RemoteCall is a paid remote support platform from RSUPPORT Co., Ltd. It is designed for businesses assisting customer desktops, mobile devices, and field-service situations remotely. Support teams can provide browser-based or agent-based sessions with screen sharing and control, file transfer, voice and text chat, session recording, session history, and smartphone-camera visual support. The platform covers Windows, macOS, Linux, Android, iOS, and web environments, with cloud-based and on-premise deployment options described by the vendor.
The published plans show a 14-day unrestricted trial and no perpetual free plan. RemoteCall Base Pack provides browser access without installation, file transfer up to 1,000 MB, session and access history, and session recording. RemoteCall Mobile Pack adds mobile screen control, mobile screen sharing, and mobile-to-mobile support. RemoteCall Total Pack combines PC, mobile, and visual support features with a Dedicated Agent and 1-on-1 technical support. The plan structure suits teams that want to begin with desktop assistance and add mobile or higher-touch support as their scope expands.
RemoteCall’s strongest fit is browser-first attended support that also needs operational tools such as session transfer, multi-monitor support, remote reboot and reconnect, and concurrent sessions. Smartphone-camera assistance extends the product to visual support and field-service scenarios, while unattended reconnect is documented for running the service on a PC. Teams should choose it when broad platform coverage, recording, and mobile assistance matter more than a narrow desktop-only tool. It may be a less suitable choice for buyers seeking a perpetual free tier or a simpler product focused only on basic attended screen sharing.
RemoteCall pros and cons
- Where it wins
- Browser access without installation
- Session recording, transfers, chat, and access history
- Desktop, mobile, browser, and visual support coverage
- Where it doesn't
- No perpetual free plan
- Mobile support requires the Mobile Pack
- Dedicated agent and 1-on-1 support require Total Pack
RemoteCall fact sheet, pricing and score →
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