ProxyLink
ProxyLink: A focused AI support platform for resolving requests inside ChatGPT and Claude. Ranked #37 of 41 in AI Customer Service Software by our editors (5.6/10); pricing: 14-day trial; best for teams deploying AI support through ChatGPT or Claude.
At a glance
- Editor score5.6 / 10
- Pricing14-day trial
- Best forTeams deploying AI support through ChatGPT or Claude
- Free planNo
- Paid from$79/unit/mo
- AI resolution modelAutonomous
- Facts checked20 Sep 2026
Where it wins
- Launches ChatGPT plugins, Claude connectors, and MCP tools
- Supports knowledge bases, scoped actions, and custom ticket types
- Adds conversation analytics and automatic knowledge-gap detection
Where it doesn't
- Customer-facing support channels center on ChatGPT and Claude
- Standard pricing combines a $1,000 platform fee with $79 monthly
- Custom-tier pricing depends on API usage volume and ticket type
Our verdict on ProxyLink
ProxyLink is an AI customer-service platform for businesses that want customers to resolve support requests inside ChatGPT and Claude. Its no-code environment connects a company’s knowledge base, policies, and permitted tools to AI conversations. Customers can receive answers, perform order lookups, and complete actions such as returns or account requests. The product is aimed at teams deploying AI support through ChatGPT or Claude rather than teams seeking a broad, multi-channel service desk.
The feature set centers on controlled knowledge and support operations. Teams can manage a custom knowledge base, define scoped tools for order lookups, returns, and account actions, and create custom support ticket types. Conversation analytics, performance monitoring, article-performance monitoring, and automatic knowledge-gap detection help teams review how their support content performs. CRM, calendar, and email connections extend the environment into existing business workflows, while MCP-tool deployment supports existing apps.
According to the published plans, Standardized Templates costs $1,000 one-time per platform and then $79 per month. The Standard plan includes no-code customer-experience management, a custom knowledge base, CRM, calendar, and email connections, knowledge-base performance monitoring, and custom support ticket types. A 14-day free trial is available for Standard plans. Tier 2 / Custom includes custom implementation, pricing based on API usage volume and ticket type, 24/7 dedicated customer support, and a dedicated implementation engineer. ProxyLink suits teams whose priority is AI-native support in ChatGPT or Claude, with connected business actions and content monitoring. Teams that need customer support beyond those AI channels should consider a platform with broader channel coverage.
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ProxyLink pricing
All 2 ProxyLink plans and prices →
ProxyLink fact sheet
| Free plan | No |
|---|---|
| Paid from | $79/unit/mo |
| AI resolution model | Autonomous |
| Ticketing workflows | Yes |
| Routing automation | Yes |
| Agent assistance | No |
| Channels supported | ChatGPT, Claude |
| Knowledge base | Yes |
| Helpdesk integrations | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 6 integrations: CRMs, calendars, email, ChatGPT, Claude, MCP |
| Pricing | 14-day trial (source) |
| Website | theproxylink.com |
| Facts checked | 20 Sep 2026 |
ProxyLink integrations
ProxyLink lists 6 integrations on its own site.
- CRMs
- calendars
- ChatGPT
- Claude
- MCP
Alternatives to ProxyLink
- IntercomA broad AI and live-support suite for teams that need chat, tickets, and omnichannel service.9.4
- Zendesk AI AgentsA broad, affordable AI agent layer for teams already invested in Zendesk.9.2
- Salesforce Service CloudA broad AI service suite for organizations already invested in Salesforce.9.1
See all ProxyLink alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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