ProxyLink review
A focused AI support platform for resolving requests inside ChatGPT and Claude.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ProxyLink is an AI customer-service platform for businesses that want customers to resolve support requests inside ChatGPT and Claude. Its no-code environment connects a company’s knowledge base, policies, and permitted tools to AI conversations. Customers can receive answers, perform order lookups, and complete actions such as returns or account requests. The product is aimed at teams deploying AI support through ChatGPT or Claude rather than teams seeking a broad, multi-channel service desk.
The feature set centers on controlled knowledge and support operations. Teams can manage a custom knowledge base, define scoped tools for order lookups, returns, and account actions, and create custom support ticket types. Conversation analytics, performance monitoring, article-performance monitoring, and automatic knowledge-gap detection help teams review how their support content performs. CRM, calendar, and email connections extend the environment into existing business workflows, while MCP-tool deployment supports existing apps.
According to the published plans, Standardized Templates costs $1,000 one-time per platform and then $79 per month. The Standard plan includes no-code customer-experience management, a custom knowledge base, CRM, calendar, and email connections, knowledge-base performance monitoring, and custom support ticket types. A 14-day free trial is available for Standard plans. Tier 2 / Custom includes custom implementation, pricing based on API usage volume and ticket type, 24/7 dedicated customer support, and a dedicated implementation engineer. ProxyLink suits teams whose priority is AI-native support in ChatGPT or Claude, with connected business actions and content monitoring. Teams that need customer support beyond those AI channels should consider a platform with broader channel coverage.
ProxyLink pros and cons
- Where it wins
- Launches ChatGPT plugins, Claude connectors, and MCP tools
- Supports knowledge bases, scoped actions, and custom ticket types
- Adds conversation analytics and automatic knowledge-gap detection
- Where it doesn't
- Customer-facing support channels center on ChatGPT and Claude
- Standard pricing combines a $1,000 platform fee with $79 monthly
- Custom-tier pricing depends on API usage volume and ticket type
ProxyLink fact sheet, pricing and score →
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