PrepsUs
PrepsUs: A low-cost web platform for moderated, unmoderated, and interview-based research. Ranked #16 of 52 in Usability Testing Software by our editors (7.8/10); pricing: Free plan; best for teams needing low-cost prototype and website interviews.
At a glance
- Editor score7.8 / 10
- PricingFree plan
- Best forTeams needing low-cost prototype and website interviews
- Free planYes
- Paid from£23/user/mo
- Facts checked22 Sep 2026
Where it wins
- Free plan includes moderated research, surveys, observation, and feedback.
- Tests prototypes and websites with moderated or unmoderated sessions.
- Includes interviews, transcription, screening, recruitment links, and widgets.
Where it doesn't
- The Free plan includes only 60 moderated research minutes.
- The platform is web-based rather than a native mobile app.
- Organisation pricing is custom, so costs require a quote.
Our verdict on PrepsUs
PrepsUs is a web-based user research platform for product teams that need to collect customer feedback, test prototypes and websites, run interviews, and analyze findings. It supports moderated and unmoderated usability studies, surveys, live interviews with recording and transcription, participant screening, public booking links, an embeddable feedback widget, and Figma prototype import. Product teams can also use journey dashboards, product prioritization, solution prototyping, and AI-assisted analysis capabilities.
The pricing structure gives smaller teams a clear entry point. The Free plan is free forever and includes 60 moderated research minutes, 20 survey responses, 5 observation sessions, and 15 feedback submissions. Starter costs £23 per user per month when billed annually or £35 monthly, with 120 moderated research minutes, 5,000 survey responses, unlimited observation sessions, and unlimited feedback submissions; annual billing also includes solution prototyping. Pro costs £38 per user per month annually or £49 monthly, raising capacity to 500 moderated research minutes and 15,000 survey responses, while adding user research web conferencing and private chat through the feedback widget. Organisation adds shared workspaces, research and design collaboration, advanced security, and a SOC 2 audit at custom pricing.
Calendar connectivity covers Google Calendar, Microsoft Calendar, and Exchange Calendar, supporting scheduling around interviews and research sessions. The broader feature set makes PrepsUs suitable for teams that want one web workspace spanning discovery, usability testing, recruitment workflows, transcription, and synthesis. Its strongest fit is for teams prioritizing prototype and website research at a relatively low starting price. Teams needing native mobile app support or a more specialized participant-recruitment model should consider alternatives built around those requirements.
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PrepsUs pricing
All 4 PrepsUs plans and prices →
PrepsUs fact sheet
| Free plan | Yes |
|---|---|
| Paid from | £23/user/mo |
| Participant recruitment | Not verified |
| Moderated sessions | Yes |
| Unmoderated sessions | Yes |
| Prototype support | Yes |
| Mobile app support | Not verified |
| Participant limit | Not verified |
| Money-back guarantee | 7 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SOC 2 |
| Support | Email, Live chat, Phone |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 3 integrations: Microsoft Calendar, Google Calendar, Exchange Calendar |
| Pricing | Free plan (source) |
| Website | prepsus.io |
| Facts checked | 22 Sep 2026 |
PrepsUs integrations
PrepsUs lists 3 integrations on its own site.
- Microsoft Calendar
- Google Calendar
- Exchange Calendar
Alternatives to PrepsUs
- MazeA broad research toolkit with meaningful free access and an enterprise path.9.4
- UserTestingA mature research platform combining recruited participants, moderated sessions, and AI-assisted analysis.9.2
- LyssnaA broad web-based research toolkit with a useful free plan and limited mobile coverage.9.1
See all PrepsUs alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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