PrepsUs review
A low-cost web platform for moderated, unmoderated, and interview-based research.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
PrepsUs is a web-based user research platform for product teams that need to collect customer feedback, test prototypes and websites, run interviews, and analyze findings. It supports moderated and unmoderated usability studies, surveys, live interviews with recording and transcription, participant screening, public booking links, an embeddable feedback widget, and Figma prototype import. Product teams can also use journey dashboards, product prioritization, solution prototyping, and AI-assisted analysis capabilities.
The pricing structure gives smaller teams a clear entry point. The Free plan is free forever and includes 60 moderated research minutes, 20 survey responses, 5 observation sessions, and 15 feedback submissions. Starter costs £23 per user per month when billed annually or £35 monthly, with 120 moderated research minutes, 5,000 survey responses, unlimited observation sessions, and unlimited feedback submissions; annual billing also includes solution prototyping. Pro costs £38 per user per month annually or £49 monthly, raising capacity to 500 moderated research minutes and 15,000 survey responses, while adding user research web conferencing and private chat through the feedback widget. Organisation adds shared workspaces, research and design collaboration, advanced security, and a SOC 2 audit at custom pricing.
Calendar connectivity covers Google Calendar, Microsoft Calendar, and Exchange Calendar, supporting scheduling around interviews and research sessions. The broader feature set makes PrepsUs suitable for teams that want one web workspace spanning discovery, usability testing, recruitment workflows, transcription, and synthesis. Its strongest fit is for teams prioritizing prototype and website research at a relatively low starting price. Teams needing native mobile app support or a more specialized participant-recruitment model should consider alternatives built around those requirements.
PrepsUs pros and cons
- Where it wins
- Free plan includes moderated research, surveys, observation, and feedback.
- Tests prototypes and websites with moderated or unmoderated sessions.
- Includes interviews, transcription, screening, recruitment links, and widgets.
- Where it doesn't
- The Free plan includes only 60 moderated research minutes.
- The platform is web-based rather than a native mobile app.
- Organisation pricing is custom, so costs require a quote.
PrepsUs fact sheet, pricing and score →
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