Optum Employee Assistance Program
Optum Employee Assistance Program: A broad EAP combining therapy, coaching, crisis response, and everyday-life support. Ranked #9 of 33 in Employee Mental Health Software by our editors (8.6/10); pricing: Pricing on request; best for employers wanting broad traditional EAP services.
At a glance
- Editor score8.6 / 10
- PricingPricing on request
- Best forEmployers wanting broad traditional EAP services
- Free planNo
- Therapy accessYes
- Founded2011 · Eden Prairie, Minnesota, United States
- Facts checked20 Sep 2026
Where it wins
- Combines therapy, coaching, emotional support, and self-care resources
- Includes financial, legal, manager consultation, and training services
- Supports web, iOS, Android, virtual care, and in-person visits
Where it doesn't
- Employer pricing follows a contact-sales model
- Service availability and limits vary by contract and location
- There is no free plan
Our verdict on Optum Employee Assistance Program
Optum Employee Assistance Program is an employer-focused behavioral health and everyday-life support service for employees and their families. It combines personalized online and telephone guidance with short-term therapy, coaching for adults and youth, 24/7 emotional support, self-care resources, financial and legal consultations, critical-incident response, manager consultations, and employee training. Employees can access virtual and in-person provider visits, making it suited to organizations seeking a traditional EAP with more than self-guided content alone.
Pricing follows a contact-sales model rather than a self-serve plan structure. The program is available across web, iOS, and Android, while Calm app access adds a mindfulness and self-care component. Support can be delivered online or by phone, and the mix of digital access, live sessions, provider visits, and telephone guidance gives employers several routes for connecting employees with care. Service availability and limits can vary by employer contract, location, and country, so the program’s fit depends on the scope selected by each organization.
The main strength is breadth: Optum covers behavioral health, coaching, crisis response, practical consultations, and workplace support within one EAP offering. That makes it a strong match for employers wanting a broad assistance program for employees and families, including support for managers and critical incidents. Organizations seeking a narrowly focused therapy tool, a transparent self-serve purchase, or a free employee mental health product should consider a different type of solution. Optum is better suited to employers prepared to discuss requirements and contract terms directly.
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Optum Employee Assistance Program pricing
Optum Employee Assistance Program fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Therapy access | Yes |
| Coaching access | Yes |
| Live sessions | Yes |
| Mindfulness content | Yes |
| Employer reporting | Not verified |
| Mobile apps | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Phone · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request |
| Website | business.optum.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Optum Employee Assistance Program
- Lyra HealthA comprehensive employee mental health program with care delivery and advanced employer reporting.9.4
- Health Advocate EAPA mature EAP combining counseling, crisis support, work-life services, and advanced employer reporting.9.3
- UnmindBroad workplace wellbeing coverage with therapy, coaching, crisis support and workforce insights.9.2
See all Optum Employee Assistance Program alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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