New Relic Session Replay
New Relic Session Replay: A focused session replay capability for teams investigating web and mobile UX issues. Ranked #28 of 29 in Observability Platforms by our editors (6.3/10); pricing: Free plan; best for teams evaluating session replay and UX issues.
At a glance
- Editor score6.3 / 10
- PricingFree plan
- Best forTeams evaluating session replay and UX issues
- Free planYes
- Paid from$10/user/mo
- Telemetry typesmetrics, logs, traces, events
- Founded2008 · San Francisco, California, USA
- Facts checked20 Sep 2026
Where it wins
- Web and mobile replay across iOS and Android applications
- Privacy controls include text and input masking
- Replays correlate with browser, mobile, backend, and error telemetry
Where it doesn't
- Session Replay is part of New Relic's broader observability platform
- Paid access can involve usage-based data consumption
- The focus is narrower than full observability coverage
Our verdict on New Relic Session Replay
New Relic Session Replay is a capability within New Relic's observability platform for teams investigating user journeys, JavaScript errors, performance issues, and mobile or web experience problems. It records video-like web sessions and supports mobile session replay for iOS and Android applications. Replays can be filtered by sequences of user interactions, trimmed into shareable clips, and connected with browser, mobile, backend, and error telemetry. This makes it a fit for product, engineering, and support teams that need to understand what users experienced alongside application signals.
Pricing follows New Relic's platform plans rather than a separate Session Replay license. The Free plan costs $0 per month and includes 100 GB of data ingest per month, one free full platform user, and Session Replay among the platform capabilities. Standard starts at $10 per first full platform user per month with monthly billing and supports up to five full platform users. Pro costs $349 per user per month with annual billing and includes unlimited full platform users. Enterprise uses custom pricing and adds advanced security and support options. Session Replay is available through browser monitoring on Standard and Pro.
The feature set is strongest when replay is part of a broader telemetry investigation. Configurable sampling and error-based recording help shape capture, while privacy controls support text and input masking. New Relic AI can summarize replay event trails, and filtering helps narrow attention to particular interaction sequences. The trade-off is product scope: this is not a standalone replay tool, and its value depends on the surrounding New Relic platform and consumption-based pricing model. Choose it if your team wants replay connected to observability data across web and mobile. Choose an alternative if you need a narrowly focused session replay product without broader platform considerations.
Your product? Our editors can test New Relic Session Replay in depth and publish a review, labelled as paid · from $149/mo →
New Relic Session Replay pricing
All 4 New Relic Session Replay plans and prices →
New Relic Session Replay fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $10/user/mo |
| Telemetry types | metrics, logs, traces, events |
| Log search | Yes |
| Distributed tracing | Yes |
| Data retention | 8 days |
| Synthetic monitoring | Yes |
| Pricing model | Usage_based |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Pricing | Free plan (source) |
| Website | newrelic.com |
| Facts checked | 20 Sep 2026 |
Alternatives to New Relic Session Replay
- Dynatrace Infrastructure ObservabilityBroad hybrid-cloud observability with topology, telemetry correlation, AI analysis, and remediation.9.3
- Splunk Observability CloudA mature full-stack observability platform with a useful free edition and broad telemetry coverage.9.1
- Splunk AppDynamicsEnterprise observability that connects application, transaction, infrastructure, and business signals.9.0
See all New Relic Session Replay alternatives →
Also Ranked In
New Relic Session Replay is ranked in 7 of our directories.
- #15AWS Marketplace Software32 tools ranked
- #24IT Operations Management Software26 tools ranked
- #22Application Performance & Observability - Midmarket Software26 tools ranked
- #28Monitoring Observability31 tools ranked
- #36Application Performance Monitoring37 tools ranked
- #39Application Dependency Mapping Software41 tools ranked
Used New Relic Session Replay? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used New Relic Session Replay for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
New Relic Session Replay is listed in our Observability Platforms directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/new-relic-session-replay/"><img src="https://www.itechguides.com/best/badge/new-relic-session-replay.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update