New Relic Session Replay review
A focused session replay capability for teams investigating web and mobile UX issues.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
New Relic Session Replay is a capability within New Relic's observability platform for teams investigating user journeys, JavaScript errors, performance issues, and mobile or web experience problems. It records video-like web sessions and supports mobile session replay for iOS and Android applications. Replays can be filtered by sequences of user interactions, trimmed into shareable clips, and connected with browser, mobile, backend, and error telemetry. This makes it a fit for product, engineering, and support teams that need to understand what users experienced alongside application signals.
Pricing follows New Relic's platform plans rather than a separate Session Replay license. The Free plan costs $0 per month and includes 100 GB of data ingest per month, one free full platform user, and Session Replay among the platform capabilities. Standard starts at $10 per first full platform user per month with monthly billing and supports up to five full platform users. Pro costs $349 per user per month with annual billing and includes unlimited full platform users. Enterprise uses custom pricing and adds advanced security and support options. Session Replay is available through browser monitoring on Standard and Pro.
The feature set is strongest when replay is part of a broader telemetry investigation. Configurable sampling and error-based recording help shape capture, while privacy controls support text and input masking. New Relic AI can summarize replay event trails, and filtering helps narrow attention to particular interaction sequences. The trade-off is product scope: this is not a standalone replay tool, and its value depends on the surrounding New Relic platform and consumption-based pricing model. Choose it if your team wants replay connected to observability data across web and mobile. Choose an alternative if you need a narrowly focused session replay product without broader platform considerations.
New Relic Session Replay pros and cons
- Where it wins
- Web and mobile replay across iOS and Android applications
- Privacy controls include text and input masking
- Replays correlate with browser, mobile, backend, and error telemetry
- Where it doesn't
- Session Replay is part of New Relic's broader observability platform
- Paid access can involve usage-based data consumption
- The focus is narrower than full observability coverage
New Relic Session Replay fact sheet, pricing and score →
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