monday CRM review
A flexible visual CRM with automation, AI, and mobile access, but no free plan.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
monday CRM is a customizable customer relationship management platform for sales and revenue teams. It brings leads, contacts, accounts, deals, communications, activities, dashboards, forecasting, quotes, and invoices into a visual workspace. Teams can manage sales pipelines, capture and merge leads, synchronize Gmail and Outlook, and configure workflows without developer support. Web, iOS, Android, and API access support teams working across devices and systems, from small organizations through enterprise deployments.
Pricing is structured across four plans with annual billing. Basic costs $12 per user per month and includes lead, contact, and deal management, dashboards, quotes and invoices, plus 1,000 active contacts and deals. Standard costs $17 and adds email, call, meeting, and note timelines, iOS and Android apps, 250 custom automations per month, and AI credits. Pro costs $28 and adds mass emails, email sequences, 25,000 automation actions per month, and advanced AI features. Ultimate includes enterprise-level features, security and governance, and advanced permissions, with contact-sales pricing. A 14-day free trial is available, but there is no free plan.
The product’s strongest fit is for teams that want a visual sales operating system rather than a narrowly focused contact database. Integrations with Gmail, Outlook, Slack, Zoom, QuickBooks, Google Workspace, and DocuSign extend its role across communication, meetings, finance, productivity, and document workflows. AI capabilities include meeting summaries, data enrichment, deal insights, and sales agents. Buyers should consider the plan limits when estimating contact and automation needs, and teams seeking a free starting tier should choose an alternative. For organizations that value configurable boards, mobile access, workflow automation, and expanding AI features, monday CRM is a broad option across the sales process.
monday CRM pros and cons
- Where it wins
- Visual pipelines with deal-stage tracking and forecasting
- Gmail and Outlook synchronization with activity timelines
- No-code automations, email sequences, and AI features
- Where it doesn't
- No free plan is available
- Basic limits active contacts and deals to 1,000
- Ultimate pricing requires contacting sales
monday CRM fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update