iTop
iTop: A free, open-source CMDB with service desk, workflow, and integration capabilities. Ranked #11 of 39 in CMDB Software by our editors (8.1/10); pricing: Free plan; best for free CMDB plus service desk capabilities.
At a glance
- Editor score8.1 / 10
- PricingFree plan
- Best forFree CMDB plus service desk capabilities
- Free planYes
- Paid fromFree
- Founded2010 · Échirolles, France
- Facts checked15 Sep 2026
Where it wins
- Free Community edition with SaaS and on-premise availability
- Configurable CIs, impact analysis, assets, licenses, and warranties
- REST API, webhooks, SSO, workflows, and broad integrations
Where it doesn't
- Community is recommended for up to 10 agents
- The CMDB sits within a broader ITSM platform
- Larger deployments require Atelier or Forge tiers
Our verdict on iTop
iTop is an open-source IT service management and configuration management platform from Combodo. It is designed for IT teams, service desks, and organizations managing internal or multi-customer IT services. The product combines CMDB capabilities with service catalogs, request and incident management, SLA monitoring, self-service, knowledge-base integration, asset records, approval workflows, and reporting. It is available through web, self-hosted, and API access, with both SaaS and on-premise deployment options.
The Community edition provides a free and functional base and is recommended for up to 10 agents. Atelier supports up to 50 agents and adds operational service management, while Forge is intended for more than 50 agents and industrial service management. Each tier is available through SaaS and on-premise deployment. This structure gives smaller teams a direct entry point while providing separate plans for broader service desk operations. Teams evaluating iTop should match their expected agent count and operating model to the appropriate edition.
iTop’s main distinction is its breadth. Its CMDB supports configurable configuration items and impact analysis, while the wider platform covers service catalogs, incidents, SLAs, approvals, assets, licenses, warranties, dashboards, and reports. SSO supports SAML, OAuth, OpenID, and CAS. Integrations include OCS Inventory, VMware, Microsoft Graph, Microsoft Azure, vSphere, Ansible, Power BI, Slack, and Microsoft Teams. Organizations seeking a CMDB alongside service desk functions should consider iTop; teams wanting only a narrow configuration database may find its wider ITSM scope unnecessary.
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iTop pricing
iTop fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Free |
| Configuration item limit | Not verified |
| Service mapping | Not verified |
| Dependency mapping | Not verified |
| Discovery imports | Not verified |
| Ownership tracking | Not verified |
| Deployment options | Not verified |
| Relationship types | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Integrations | 9 integrations: OCS Inventory, VMware, Microsoft Graph, Microsoft Azure, vSphere, Ansible … |
| Pricing | Free plan (source) |
| Website | combodo.com |
| Facts checked | 15 Sep 2026 |
iTop integrations
iTop lists 9 integrations on its own site.
- OCS Inventory
- VMware
- Microsoft Graph
- Microsoft Azure
- vSphere
- Ansible
- Power BI
- Slack
- Microsoft Teams
Alternatives to iTop
- ServiceNow CMDBA broad, governance-focused CMDB for enterprises managing complex IT environments.9.4
- OpenText Universal Discovery and CMDBA deep hybrid discovery and service-mapping suite for complex enterprise environments.9.2
- BeaverFlow CMDBA broad CMDB with clear paid tiers, service mapping, and hybrid deployment.9.0
Also Ranked In
iTop is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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