iTop review
A free, open-source CMDB with service desk, workflow, and integration capabilities.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
iTop is an open-source IT service management and configuration management platform from Combodo. It is designed for IT teams, service desks, and organizations managing internal or multi-customer IT services. The product combines CMDB capabilities with service catalogs, request and incident management, SLA monitoring, self-service, knowledge-base integration, asset records, approval workflows, and reporting. It is available through web, self-hosted, and API access, with both SaaS and on-premise deployment options.
The Community edition provides a free and functional base and is recommended for up to 10 agents. Atelier supports up to 50 agents and adds operational service management, while Forge is intended for more than 50 agents and industrial service management. Each tier is available through SaaS and on-premise deployment. This structure gives smaller teams a direct entry point while providing separate plans for broader service desk operations. Teams evaluating iTop should match their expected agent count and operating model to the appropriate edition.
iTop’s main distinction is its breadth. Its CMDB supports configurable configuration items and impact analysis, while the wider platform covers service catalogs, incidents, SLAs, approvals, assets, licenses, warranties, dashboards, and reports. SSO supports SAML, OAuth, OpenID, and CAS. Integrations include OCS Inventory, VMware, Microsoft Graph, Microsoft Azure, vSphere, Ansible, Power BI, Slack, and Microsoft Teams. Organizations seeking a CMDB alongside service desk functions should consider iTop; teams wanting only a narrow configuration database may find its wider ITSM scope unnecessary.
iTop pros and cons
- Where it wins
- Free Community edition with SaaS and on-premise availability
- Configurable CIs, impact analysis, assets, licenses, and warranties
- REST API, webhooks, SSO, workflows, and broad integrations
- Where it doesn't
- Community is recommended for up to 10 agents
- The CMDB sits within a broader ITSM platform
- Larger deployments require Atelier or Forge tiers
iTop fact sheet, pricing and score →
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