Incido
Incido: A structured incident platform for teams that need verified coverage and timed escalation. Ranked #19 of 25 in On-Call Scheduling Software by our editors (7.3/10); pricing: 14-day trial; best for organizations needing structured coverage verification.
At a glance
- Editor score7.3 / 10
- Pricing14-day trial
- Best forOrganizations needing structured coverage verification
- Free planNo
- Paid from€179/yr
- Escalation policiesYes
- Facts checked20 Sep 2026
Where it wins
- Primary and secondary rotation layers with coverage overrides
- Timed, ordered escalation with automatic escalation on missed acknowledgement
- Shift verification, team rosters, and incident escalation histories
Where it doesn't
- No free plan; the starting price is €19 per month
- Web and API access with basic notification channels
- Broader capabilities require higher-priced plans
Our verdict on Incido
Incido combines on-call scheduling, incident management, escalation policies, incident workflows, and status pages for engineering teams. It suits organizations that need structured coverage verification alongside incident response and customer communications. Schedules support primary and secondary rotation layers, timezone settings, vacation or incident overrides, shift verification, team rosters, and response acknowledgements. Monitoring and automation connections include Grafana, Pingdom, Datadog, New Relic, webhooks, and a REST API.
Pricing is subscription-based, with a 14-day trial and no free plan. Starter costs €19 per month or €179 per year and includes incident management, status pages, and on-call alerting. Pro costs €89 per month or €799 per year, adding custom domains, webhook notifications, and Incido brand removal. Business costs €249 per month or €2,239 per year, adding an organization audit log, custom roles, and SAML single sign-on. Enterprise includes all Business features, unlimited responders, priority support, and account management, with pricing presented without an amount.
The strongest fit is a team that values explicit coverage ownership and traceable escalation history. Configurable policies use ordered, timed steps, while automatic escalation acts when pages are not acknowledged. The platform also records incident timeline acknowledgements and escalation history, which supports review after an event. Its practical trade-offs are the €19 monthly entry price, web and API-only platform coverage, basic notification channels, and a narrower integration set than teams seeking a broader ecosystem may prefer. Choose Incido when scheduling structure and verification are central; consider an alternative if mobile access, calendar synchronization, or extensive integrations are priorities.
Your product? Our editors can test Incido in depth and publish a review, labelled as paid · from $149/mo →
Incido pricing
All 4 Incido plans and prices →
Incido fact sheet
| Free plan | No |
|---|---|
| Paid from | €179/yr |
| Rotation scheduling | Yes |
| Escalation policies | Yes |
| Handoff tools | Yes |
| Notification channels | Basic |
| Calendar sync | Not verified |
| Mobile app | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Grafana, Pingdom, webhooks, REST API, Datadog, New Relic See all → |
| Pricing | 14-day trial (source) |
| Website | incido.app |
| Facts checked | 20 Sep 2026 |
Incido integrations
Incido lists 6 integrations on its own site.
- Grafana
- Pingdom
- webhooks
- REST API
- Datadog
- New Relic
Alternatives to Incido
- PagerDutyA broad incident operations suite for teams that need scheduling, response, and review workflows.9.4
- OpsgenieA feature-rich on-call platform with a free plan, but a stated 2027 end of support.9.1
- All QuietBroad on-call coverage and incident tooling at a low paid starting price.9.0
Also Ranked In
Incido is ranked in 2 of our directories.
Used Incido? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Incido for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Incido is listed in our On-Call Scheduling Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/incido/"><img src="https://www.itechguides.com/best/badge/incido.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update