HiveDesk Contact Center WFM
HiveDesk Contact Center WFM: A low-cost WFM option for scheduling, attendance, adherence, and intraday control. Ranked #22 of 24 in Call Center Workforce Management Software by our editors (7.0/10); pricing: 14-day trial; best for low-cost attendance and intraday control.
At a glance
- Editor score7.0 / 10
- Pricing14-day trial
- Best forLow-cost attendance and intraday control
- Free planNo
- Paid from$5/user/mo
- Adherence trackingYes
- Founded2011 · Louisville, Kentucky, United States
- Facts checked20 Sep 2026
Where it wins
- $5 per user monthly with a 14-day free trial
- Tracks schedule adherence, attendance, overtime, leave, and time off
- Supports intraday queue reassignment and role- or skill-based assignments
Where it doesn't
- Native contact-volume forecasting is outside its clearest focus
- Integration options center on Asana and the HiveDesk REST API
- Periodic screenshots and activity monitoring may feel intrusive to agents
Our verdict on HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is a cloud workforce management platform for contact centers, BPOs, and remote or hybrid teams. It is aimed at small and medium-sized businesses that need scheduling, attendance, time tracking, adherence monitoring, and day-to-day team visibility across distributed operations. Managers can create recurring schedules, assign employees, compare planned shifts with actual clock-in and clock-out times, and manage time-off requests. Employees have access across web, Windows, macOS, Linux, iOS, and a Chrome extension.
Pricing is straightforward: the All Features plan costs $5 per user per month with monthly billing and includes time tracking, activity monitoring, employee scheduling, attendance management, leave management, and reporting. The published plans also show an All Features option with all features included, while a 14-day free trial provides a way to evaluate the product before subscribing. Core workforce controls include real-time dashboards, schedule-adherence tracking, intraday schedule adjustments, agent reassignment between queues, timesheet approval, and PDF or Excel exports. Periodic screenshots and activity monitoring add oversight for remote teams, but may require clear internal policies and employee communication.
HiveDesk is strongest when a contact center needs affordable operational control rather than a broad planning ecosystem. Role- or skill-based assignments support queue coverage, while real-time views help managers respond to changing team status during the day. Its integrations focus on Asana and the HiveDesk REST API, so organizations seeking a wider prebuilt integration catalog may need additional work. Forecasting is not the product’s clearest focus, making it better suited to scheduling, adherence, attendance, and intraday management than to contact-volume planning. Choose it for practical workforce administration at a low per-user price; consider an alternative if advanced forecasting is central to the operation.
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HiveDesk Contact Center WFM pricing
All 1 HiveDesk Contact Center WFM plans and prices →
HiveDesk Contact Center WFM fact sheet
| Free plan | No |
|---|---|
| Paid from | $5/user/mo |
| Volume forecasting | Not verified |
| Forecast granularity | Not verified |
| Adherence tracking | Yes |
| Intraday management | Yes |
| Skills-based scheduling | Yes |
| Agent self-service | Yes |
| Deployment model | Cloud |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, Linux, iOS, Chrome extension |
| Compliance & security | GDPR, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 2 integrations: Asana, HiveDesk REST API See all → |
| Pricing | 14-day trial (source) |
| Website | hivedesk.com |
| Facts checked | 20 Sep 2026 |
HiveDesk Contact Center WFM integrations
HiveDesk Contact Center WFM lists 2 integrations on its own site.
- Asana
- HiveDesk REST API
See all HiveDesk Contact Center WFM integrations →
Alternatives to HiveDesk Contact Center WFM
- Aspect WorkforceDeep forecasting, scheduling, and adherence tools for complex contact centers.9.4
- NiCE Workforce ManagementA broad WFM suite for complex, multi-channel contact-center operations.9.3
- Verint Workforce ManagementA broad workforce platform for enterprise teams managing voice, digital, and back-office work.9.2
See all HiveDesk Contact Center WFM alternatives →
Also Ranked In
HiveDesk Contact Center WFM is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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