Verint Workforce Management
Verint Workforce Management: A strong fit for omnichannel forecasting, scheduling, and intraday control. Ranked #10 of 34 in Workforce Management Software by our editors (8.4/10); pricing: Pricing on request; best for contact centers with omnichannel demand.
At a glance
- Editor score8.4 / 10
- PricingPricing on request
- Best forContact centers with omnichannel demand
- Demand forecastingYes
- Founded1994 · Melville, New York, USA
- Facts checked22 Sep 2026
Where it wins
- Forecasts voice, digital, and asynchronous work demand
- Automates scheduling around skills, availability, rules, and budgets
- Combines intraday alerts, self-service, scorecards, and mobile access
Where it doesn't
- Uses a contact-sales pricing model
- Integration coverage centers on business applications, telephony, and data lakes
- Organizations needing time-and-attendance functionality may need an alternative
Our verdict on Verint Workforce Management
Verint Workforce Management is an enterprise workforce management solution for contact centers, back offices, branches, and other service operations. It is particularly suited to contact centers managing demand across voice, chat, email, SMS, and asynchronous work. The platform combines demand forecasting, capacity planning, automated scheduling, intraday monitoring, performance dashboards, employee self-service, and mobile access through the native MyVerint application. Its AI features support a broader workforce planning and operations workflow rather than a narrowly focused scheduling tool.
The main strength is the depth of its planning and real-time management capabilities. Forecasting can use historical volumes, work types, handle times, seasonality, external events, and external data across multiple channels. Capacity planning and staffing analysis feed scheduling based on availability, skills, work rules, holidays, breaks, service levels, and budgets. Intraday tools add real-time alerts, queue analytics, and forecast-versus-actual dashboards, while the TimeFlex Bot supports flexible schedule changes. These capabilities make it a practical choice for teams coordinating complex, changing service demand.
Verint follows a contact-sales pricing model and offers web, iOS, and Android access. Its integration scope includes business applications, telephony, and data lakes, which should suit organizations aligning workforce data with operational systems. Employees can view schedules, request time off, bid on shifts, manage schedule changes, and review performance information through self-service and mobile tools. Contact centers that need omnichannel forecasting, coverage optimization, intraday management, and employee participation should consider it. Organizations prioritizing a wider integration footprint or time-and-attendance functionality should compare alternatives.
Your product? Our editors can test Verint Workforce Management in depth and publish a review, labelled as paid · from $149/mo →
Verint Workforce Management pricing
Verint Workforce Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Demand forecasting | Yes |
| Coverage optimization | Yes |
| Intraday management | Yes |
| Time & attendance | Not verified |
| Employee mobile app | Yes |
| Demand data sources | historical volumes; work types; handle times; voice; chat; email; SMS; external events and data |
| Employee limit | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Salesforce, Zendesk, Amazon Connect See all → |
| Pricing | Pricing on request |
| Website | verint.com |
| Facts checked | 22 Sep 2026 |
Verint Workforce Management integrations
Verint Workforce Management lists 3 integrations on its own site.
- Salesforce
- Zendesk
- Amazon Connect
See all Verint Workforce Management integrations →
Alternatives to Verint Workforce Management
- Quinyx Workforce ManagementA comprehensive choice for enterprise workforce planning, scheduling, time capture, and compliance.9.4
- TCP Workforce ManagementBroad workforce management coverage with a low published annual starting price.9.3
- Fourth Workforce ManagementA broad workforce management suite for planning, scheduling, compliance, and employee coordination.9.2
See all Verint Workforce Management alternatives →
Also Ranked In
Verint Workforce Management is ranked in 7 of our directories.
- #1Customer Service Workforce Management Software21 tools ranked
- #2Workforce Management - Midmarket Software28 tools ranked
- #3Call Center Workforce Management Software24 tools ranked
- #3Contact Center Workforce Management Software34 tools ranked
- #11Capacity Planning Software59 tools ranked
- #10Genesys AppFoundry Marketplace21 tools ranked
Used Verint Workforce Management? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Verint Workforce Management for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Verint Workforce Management is listed in our Workforce Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/verint-workforce-management/"><img src="https://www.itechguides.com/best/badge/verint-workforce-management.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update