HiveDesk Contact Center WFM review
A low-cost WFM option for scheduling, attendance, adherence, and intraday control.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HiveDesk Contact Center WFM is a cloud workforce management platform for contact centers, BPOs, and remote or hybrid teams. It is aimed at small and medium-sized businesses that need scheduling, attendance, time tracking, adherence monitoring, and day-to-day team visibility across distributed operations. Managers can create recurring schedules, assign employees, compare planned shifts with actual clock-in and clock-out times, and manage time-off requests. Employees have access across web, Windows, macOS, Linux, iOS, and a Chrome extension.
Pricing is straightforward: the All Features plan costs $5 per user per month with monthly billing and includes time tracking, activity monitoring, employee scheduling, attendance management, leave management, and reporting. The published plans also show an All Features option with all features included, while a 14-day free trial provides a way to evaluate the product before subscribing. Core workforce controls include real-time dashboards, schedule-adherence tracking, intraday schedule adjustments, agent reassignment between queues, timesheet approval, and PDF or Excel exports. Periodic screenshots and activity monitoring add oversight for remote teams, but may require clear internal policies and employee communication.
HiveDesk is strongest when a contact center needs affordable operational control rather than a broad planning ecosystem. Role- or skill-based assignments support queue coverage, while real-time views help managers respond to changing team status during the day. Its integrations focus on Asana and the HiveDesk REST API, so organizations seeking a wider prebuilt integration catalog may need additional work. Forecasting is not the product’s clearest focus, making it better suited to scheduling, adherence, attendance, and intraday management than to contact-volume planning. Choose it for practical workforce administration at a low per-user price; consider an alternative if advanced forecasting is central to the operation.
HiveDesk Contact Center WFM pros and cons
- Where it wins
- $5 per user monthly with a 14-day free trial
- Tracks schedule adherence, attendance, overtime, leave, and time off
- Supports intraday queue reassignment and role- or skill-based assignments
- Where it doesn't
- Native contact-volume forecasting is outside its clearest focus
- Integration options center on Asana and the HiveDesk REST API
- Periodic screenshots and activity monitoring may feel intrusive to agents
HiveDesk Contact Center WFM fact sheet, pricing and score →
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