Helpeto
Helpeto: A focused email support inbox with a free plan and low-cost team collaboration. Ranked #56 of 61 in Customer Service Software for Small Business by our editors (3.7/10); pricing: Free plan; best for solo operators and tiny teams handling email support.
At a glance
- Editor score3.7 / 10
- PricingFree plan
- Best forSolo operators and tiny teams handling email support
- Free planYes
- Paid from$5.99/user/mo
- Shared inboxYes
- Facts checked4 Oct 2026
Where it wins
- Connects Gmail, Microsoft 365, SMTP, and IMAP mailboxes
- Adds assignments, private notes, automation, and workload reports
- Pro includes unlimited tickets and AI summaries and reply drafts
Where it doesn't
- Support is limited to email; live chat is not included
- No knowledge base is included
- Available on the web only
Our verdict on Helpeto
Helpeto turns customer emails into tickets that a person or small team can track in a shared inbox. It is aimed at solo operators and tiny teams handling email support, with statuses, priorities, categories, tags, unread tracking, and private internal notes to organize replies. Email threading preserves recipients and CC choices, helping keep the conversation context within the ticket workflow. Its focus is email rather than a broader customer service suite.
The free plan costs $0 per month and includes the core inbox and ticket workflow, with Gmail, Outlook, SMTP, and IMAP channels. Pro costs $5.99 per active member per month, billed monthly, and adds unlimited tickets, team assignments and collaboration, Helpeto AI, and advanced workflow tools. That makes the free tier relevant for solo support, while the paid plan is structured around active team members. The published plan highlights do not specify a trial card requirement, so buyers can compare the two tiers by their stated scope: core email workflow versus unlimited tickets and collaborative tools.
The email workflow is the product’s clearest strength: automations can route, prioritize, or pause incoming email, while reports cover ticket volume, response time, resolution speed, and workload. Optional AI produces summaries and editable reply drafts; a remote MCP server provides ticket search and workflow actions. Integrations include Gmail, Microsoft 365, SMTP, IMAP, OpenRouter, and Stripe. Choose Helpeto if email is the support channel and a shared queue, assignments, and automation are the main needs. Teams that require live chat or a knowledge base should look for a product that includes those channels and resources.
Your product? Our editors can test Helpeto in depth and publish a review, labelled as paid · from $99/mo →
Helpeto pricing
All 2 Helpeto plans and prices →
Helpeto fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $5.99/user/mo |
| Support channels | |
| Shared inbox | Yes |
| Live chat | No |
| Ticket automation | Yes |
| Knowledge base | No |
| Mobile apps | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Docs |
| Built for | Solo, Small business (editorial estimate) |
| Integrations | 6 integrations: Gmail, Microsoft 365, SMTP, IMAP, OpenRouter, Stripe |
| Pricing | Free plan (source) |
| Website | helpeto.com |
| Facts checked | 4 Oct 2026 |
Helpeto integrations
Helpeto lists 6 integrations on its own site.
- Gmail
- Microsoft 365
- SMTP
- IMAP
- OpenRouter
- Stripe
Alternatives to Helpeto
- FreshdeskA broad help desk for small teams that need ticketing, self-service, and automation.9.3
- Zoho DeskA scalable help desk with a free three-seat tier and paid tools for multichannel support.9.2
- IntercomLive chat, shared inbox, ticketing and AI support across customer channels.9.1
See all Helpeto alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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