Helpeto review
A focused email support inbox with a free plan and low-cost team collaboration.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Helpeto turns customer emails into tickets that a person or small team can track in a shared inbox. It is aimed at solo operators and tiny teams handling email support, with statuses, priorities, categories, tags, unread tracking, and private internal notes to organize replies. Email threading preserves recipients and CC choices, helping keep the conversation context within the ticket workflow. Its focus is email rather than a broader customer service suite.
The free plan costs $0 per month and includes the core inbox and ticket workflow, with Gmail, Outlook, SMTP, and IMAP channels. Pro costs $5.99 per active member per month, billed monthly, and adds unlimited tickets, team assignments and collaboration, Helpeto AI, and advanced workflow tools. That makes the free tier relevant for solo support, while the paid plan is structured around active team members. The published plan highlights do not specify a trial card requirement, so buyers can compare the two tiers by their stated scope: core email workflow versus unlimited tickets and collaborative tools.
The email workflow is the product’s clearest strength: automations can route, prioritize, or pause incoming email, while reports cover ticket volume, response time, resolution speed, and workload. Optional AI produces summaries and editable reply drafts; a remote MCP server provides ticket search and workflow actions. Integrations include Gmail, Microsoft 365, SMTP, IMAP, OpenRouter, and Stripe. Choose Helpeto if email is the support channel and a shared queue, assignments, and automation are the main needs. Teams that require live chat or a knowledge base should look for a product that includes those channels and resources.
Helpeto pros and cons
- Where it wins
- Connects Gmail, Microsoft 365, SMTP, and IMAP mailboxes
- Adds assignments, private notes, automation, and workload reports
- Pro includes unlimited tickets and AI summaries and reply drafts
- Where it doesn't
- Support is limited to email; live chat is not included
- No knowledge base is included
- Available on the web only
Helpeto fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.
Last updated · How we research and update