Hear
Hear: API-first contact center analytics for real-time QA, compliance, and coaching. Ranked #23 of 31 in Contact Center Analytics Software by our editors (6.9/10); pricing: Pricing on request; best for newer teams needing API-first QA.
At a glance
- Editor score6.9 / 10
- PricingPricing on request
- Best forNewer teams needing API-first QA
- Real-time monitoringYes
- Founded2023
- Facts checked22 Sep 2026
Where it wins
- Real-time monitoring and alerts across voice, chat, and email interactions
- Automated QA, sentiment analysis, compliance flagging, and coaching insights
- API-first integrations with CRM, CCaaS, ticketing, and billing systems
Where it doesn't
- Buying requires contact with sales rather than a self-serve checkout
- Platform access is centered on web and API
- Founded in 2023, so it has a shorter operating history
Our verdict on Hear
Hear is an AI-powered contact center intelligence platform for customer experience, compliance, operations, and sales teams. It captures and analyzes voice, chat, and email interactions, combining real-time monitoring with automated quality assurance, speech analytics, sentiment and emotional-signal analysis, compliance flagging, agent evaluation, reporting, and natural-language querying. The product is a strong fit for newer teams that want API-first QA and a broad view of interaction quality across contact-center workflows.
Its ecosystem fit is a central strength. Hear offers API-first integrations with CRM, contact-center, ticketing, and billing systems, including Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. That gives teams several paths for connecting interaction data to existing operational systems. The web and API platforms also support a flexible deployment model for organizations that want analytics embedded into their current stack rather than managed as an isolated workspace.
The standout capability is the combination of automated QA and real-time intelligence. Hear can score interactions, monitor compliance, identify sentiment and emotional signals, evaluate agent performance, surface coaching insights, and provide interactive answers through natural-language querying. Advanced reporting and interaction summaries extend that coverage for operations and customer experience teams. According to the published buying model, contact with sales is required, so Hear is better suited to teams willing to assess an API-led platform than to buyers seeking immediate self-serve access. Organizations wanting contact-center analytics across multiple interaction types should consider Hear; teams prioritizing a longer operating history or a web-only workflow may prefer an alternative.
Your product? Our editors can test Hear in depth and publish a review, labelled as paid · from $149/mo →
Hear pricing
Hear fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Real-time monitoring | Yes |
| Speech analytics | Yes |
| Sentiment analysis | Yes |
| Quality scorecards | Yes |
| Service-level reporting | Not verified |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox … See all → |
| Pricing | Pricing on request |
| Website | hear.ai |
| Facts checked | 22 Sep 2026 |
Hear integrations
Hear lists 9 integrations on its own site.
- Genesys Cloud
- Pipedrive
- GreenStar
- Feefo
- Freshworks
- Commbox
- Freshdesk
- JustCall
- Freshcaller
Alternatives to Hear
- CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.9.4
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1
Used Hear? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Hear for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Hear is listed in our Contact Center Analytics Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/hear/"><img src="https://www.itechguides.com/best/badge/hear.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update